Customer Service Executive

3 weeks ago


Dudley, United Kingdom Marshall Harmony Full time

**Ready for a challenge where every call is a puzzle to solve? We're looking for someone like you - calm under pressure, a problem-solving guru.**

With a recent Australian acquisition, change is in the air, but it is being embraced, and employee ideas are being listened to Your predecessor, 12-year customer service fixer, is passing on her knowledge. Automotive or manufactured product experience? That's your ticket to be considered here as a Customer Service Executive.

**As a Customer Services Executive, you won't just log complaints; you'll own them until resolution**:

- Is the product under warranty?
- Is it a user error?
- Does the customer really need to speak with a manager?

Your mission? Leave no stone unturned, investigate, find a solution that is both commercially sound, and works for the customer. As a Customer Service Executive, you're the go-to person, easy to talk to, and everyone's confidant.

Have product aftercare experience? Even better

**Can you tick these boxes as Customer Service Executive?**
- Great listener.
- Positive outlook.
- Tech-savvy.
- Handle complex conflicts.
- Assertive collaborator.
- Team player.

Tight deadlines, varied workload - everyone's working for complete customer satisfaction here

This isn't how we've always done things, but that's fine - it's created opportunities. If you're in customer services or aftercare, this could be your next adventure

**The salary on offer here is £25-28k salary, 22 days' holiday plus bank holidays.**

For the Customer Services Executive in you, click 'apply,' or connect on LinkedIn.

**Marshall Harmony collaborates exclusively with our clients therefore you will not be approached by any 3rdparty**

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dudley: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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