Salesforce Adminstrator

**Who we are & what we do**

Founded in 2016, Chetwood is a new kind of bank. We create targeted products to make people better off.

Unlike traditional banks, we’re not looking to build a customer base and then cross-sell to them. Instead, we focus on distinct customer segments that are underserved by the market, creating innovative products to meet their needs. We do this through different brands, not one, because what works for one customer isn’t necessarily right for all customers. We also do this for other industries and companies too, offering them white-labelled products with no upfront investment.

We come from a diverse range of backgrounds and experiences, and it’s because of this that we’re able to challenge every aspect of how financial services operate today and build unique and dynamic products for our customers.

We’re always on the lookout for exceptional talent to join the team. We’re looking for people who share our belief in challenging conventions and making a positive difference for our customers

**Role Purpose**

Our Salesforce Administrator will form a pivotal role as a primary system administrator for the Salesforce environment (Service Cloud) across 65+ users. The administrator will focus on the organisation's use of data towards what best serves our business vision and strategy, handling all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields as well as key business automation to improve process and overall efficiency.

**Responsibilities**
- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards
- Gather detailed requests and feedback from the business for improvements or changes to the system, and implement these changes using best practice development methodologies as appropriate
- Automate processes using core Salesforce tools such as process builder, flows, approval processes and validation rules Identify, install and maintain appropriate apps from the AppExchange
- Share knowledge and grow the Salesforce skill set across the organisation Document customisation and changes made in Salesforce
- Plan ahead for upgrades, seasonal releases and long-term projects Additional project work as required by the Operations Manager

**Skills and Experience**
- Admin certified (ADM201)
- Minimum of two years’ experience as a Salesforce administrator
- Strong attention to detail, organisation skills and documentation/written abilities
- Creative, analytic thinker with strong problem-solving skills
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes and automation, custom views, reports and dashboards, etc.
- Excellent project management skills and a positive attitude towards driving change
- Demonstrated ability to meet deadlines, and handle/prioritise simultaneous requests
- Adaptable to change - ideally experience working in a smaller, fast paced business
- Demonstrated ability to communicate effectively with different types of stakeholders across the business
- Strong understanding of Salesforce design and development best practices and functionality required
- Thrives on activity and enjoys working in an ever changing environment
- Knowledge of JIRA
- Experience of working with Chatbot
- Experience with Lightning Advanced Admin certified (ADM221)

**What we offer**
- A relaxed, sociable and flexible working environment
- Great benefits including: life insurance, pension, private medical insurance (including dental and optical), free breakfast and drinks, monthly social events
- Competitive salary
- Opportunity to work for a progressive and exciting company

**Chetwood Highlights**

Here are just a few examples of what we’ve achieved so far and what’s coming soon.
- Secured strategic investment from Elliott Advisors of £150mil of capital, underpinning the planned growth of the business over the next few years.
- Secured a full banking licence from the PRA in 2018 - the only retail bank to do so that year.
- Launched the LiveLend Reward Loan; the world’s first dynamic loan that responds to improvements in customers’ credit score.
- Secured several distribution partnerships with our lending product and have already seen 400%+ growth in new business in the since 2019.
- Launched SmartSave; providing customers with a simple, online savings account at a great rate.
- Launched Chetwood’s very own custom built cutting-edge decisioning tool
- Launched BetterBorrow; a quick and simple loan where customers receive their money in 30minutes or less
- Achieved and maintained an ‘Excellent’ Trustpilot rating from both lending and savings customers.

Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies.

Any unsolicited CVs received will be treated as the property of Chetwood Fina