Dispenser

7 months ago

NewarkonTrent, United Kingdom Long Bennington Medical Centre Full time

**Long Bennington Medical Centre**

**Dispenser job description & person specification**

**Job Title **Dispenser

**Line Manager **Operations Officer

**Accountable to **Practice Manager

**Hours per week 25** hours per week

**Job Summary**

To provide and supervise the provision of efficient, effective and accurate dispensing of medication to patients of the Practice in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the dispensary manager in ensuring a high
- level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

**Mission statement**

Our **mission** is: Working together, we provide a patient-focused, quality service and are committed to improving the health, wellbeing and lives of those we care for.

Our **vision** is: We aspire to be an organisation that our team and patients are proud of. We strive to put the patients in our care at the centre of everything we do and in every decision we make, whilst ensuring we treat everyone with dignity and respect.

Our **Team Values** are:
**Be Attentive** - Listen carefully to our patients and colleagues. Give them your undivided attention, show genuine concern, ask thoughtful questions and always be prepared to act in their best interest.

**Be Trustworthy** - Our patients need to trust that the service that we give them is the one that we can achieve. Our colleagues need to be able to trust that we are all here for one another and our patients. It’s that simple.

**Be Approachable** - We work in healthcare, our patients often contact us when they themselves are not at their best, a smile always matters; we care after all. Good manners are free. It’s not always easy, but it pays to be nice. Remember, first impressions always count, especially when you have such a short window to do it in. Make every interaction matter; treat our patients and colleagues with dignity and respect.

**Be Accessible** - No problem should ever be too big or too small. It’s always about being readily available and always ensuring we go above and beyond. We welcome feedback, apologise for our mistakes and ensure our commitments are both achievable and honoured.

**Be Generous** - Be generous with your time and the service you provide. Make our patients feel like they are the only person that matters at that moment in time.

**Be Open**- Be open to new ideas. Think about the way we do things and how we can make them better; for our team and our patients. Be forward-thinking and adaptable to change. Positively question process to help us improve.
- 1
- **Generic Responsibilities **All staff at Long Bennington Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion **A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF) **This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety atWork Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions(workplace) Regulations 1999 and other statutory legislation.

**Confidentiality **This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI) **To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous
- 2
- improvement, where everyone counts and staff are permitted to make suggestions

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