Software Trainer/customer Support

2 months ago

Chipping Norton, United Kingdom Joinerysoft Ltd Full time

Are you a joinery professional who enjoys mentoring and training others? Do you have an interest in technology and a desire to learn how to use it more effectively? If so, we would love to hear from you Our bespoke joinery software company is seeking a Software Trainer/Customer Support member to join our team.

At Joinerysoft Ltd, we believe that your skills as a joinery professional could be highly transferable to this position. You may not be aware of how your existing skills can be applied in a software setting, but we encourage you to consider how your joinery knowledge can help you to understand our clients' needs and train them on our software. We will provide you with all the necessary training and resources to help you succeed in this role.
- Relevant experience in joinery workshop or CNC machine operation
- Proficient in creating 2D drawings within CAD software programs
- Strong computing skills, experience with Excel spreadsheets and Google sheets would be an advantage. You may also, already be a user of our Joinery Management Software.
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to teach complex software concepts in a clear and concise manner
- Ability to work in a hybrid environment (in-office ⅔ days and remote)
- Flexibility to travel and work away from home when necessary and to work hours that correspond to our overseas customers.
- Have a full driving licence

Main Responsibilities:

- Conduct software training sessions to end-users, both online and in-person
- Install/configure software for new customers
- Provide technical support to our customers
- Collaborate with our development team to identify software bugs and provide feedback for improvement
- Provide technical joinery knowledge to our development team to assist with the future development of our products
- Occasionally travel to client sites for training or support purposes

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chipping Norton, OX7 5SR: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Chipping Norton, OX7 5SR

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