Information and Advice Volunteer

**Information and Advice Volunteer**

**Reports to**: Advocacy and Advice Services Manager

**Direct Reports**: N/A Base: Home/Office Working

We are looking for a friendly, dynamic and patient person to support our Information and Advice service within Gwent, supporting people with a range of topics from welfare benefits to social signposting over the phone and on occasion face to face when pre-arranged appointments have been made.

You need to be a clear communicator and enjoy speaking and helping people.

**Main duties and responsibilities**
- Delivering high quality customer service.
- Helping to answer calls.
- Assist Information and Advice team by providing information and advice to older people and their families.
- Accurate record keeping using computerised CRM system.
- Support with information and advice on:

- Income maximisation and welfare benefits
- Social Care
- Local Services
- Tradespeople
- Referring and or signposting to other services (run by Age Cymru Gwent or other organisations)

**Essential Criteria**
- To have knowledge of welfare benefits and experience of completing benefit forms
- Ability to treat all people with respect.
- Be a ‘people person’ and have a friendly attitude.
- IT literate and ability to learn new systems well.
- Understand the information needs of older people and the barriers that exist in meeting them.

**Desirable Criteria**
- Ability to think analytically and problem solve.
- Understanding of boundaries between Information & advice and Advocacy.

**What you’ll get**
- An opportunity to gain new and relevant professional experience
- A chance to broaden your professional network
- Play an important part in supporting older people in Gwent
- Social opportunities to meet the diverse and friendly bunch who volunteer for ACG

**Job Types**: Part-time, Volunteer

**Salary**: £1.00 per hour

Schedule:

- Monday to Friday

Work Location: In person