Customer Service Team Member Part Time
3 weeks ago
**Job description**
**Customer Service Team Member Job Description**
Are you an aspiring customer service team member looking for an exciting opportunity to do meaningful work that really makes a difference?
**What do our Customer Service Team Members do?**
The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with vulnerable people across the UK as part of our OKEachDay Service. We speak to these customers over the phone to confirm everything is okay with themselves and their property. You’ll be involved with a variety of tasks including talking to customers directly to confirm their safety, helping them report repairs and speaking to their housing officers and family members.
Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values by providing excellent customer service to our vulnerable customers.
**What skills do I need to be able to do this job role?**
- A clear and friendly telephone manner with the ability to make friendly and empathetic phone calls to older and vulnerable people.
- Great listening skills so that you can understand and act upon a customer’s needs.
- The ability to follow our priorities, processes and procedures, so we can ensure our customers are kept safe at all times.
- A strong desire to reassure and help.
**What are the best bits?**
- A caring, supportive team.
- Meaningful work with a clear sense of purpose.
- Opportunity for development and progression no matter your shift pattern.
- Short, part time shifts available that work well with parents and students.
- A set shift pattern so you can plan ahead for the year.
- Work alternate weekends, not every weekend.
- Regular opportunity to pick up Extra Shifts but no expectation to.
- Full training and development throughout your time with Alertacall.
**What do I do next?**
**Please note that we are open 365 days per year to provide support to our vulnerable customers. This role involves some bank holiday shifts and festive working.**
**Although this role is currently majority home-based, Customer Service Team Members must be able to attend the office when required.**
**Job Types**: Part-time, Permanent
Part-time hours: 15.75 per week
**Salary**: £10.00 per hour
**Benefits**:
- Free flu jabs
- Paid volunteer time
Schedule:
- Day shift
Ability to commute/relocate:
- Windermere: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Windermere, LA23 1BL
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