Client Care Assistant

5 months ago


Chelmsford, United Kingdom Medivet Group Ltd Full time

**The Role**
We are currently recruiting for a Client Care Assistant, who will support the existing Client Care team in providing exceptional care and customer service to our clients and patients. You will be part of our reception team of three; Keran has been a part of the team since 1989 and Nicola joined not long after in 2004. Joining our professional, personable team in the practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first, always. Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked. Reception and Administration experience is essential, you’ll also receive support and training. You must share our values being trustworthy, caring and progressive, you’ll also take the initiative in customer service and have caring, thoughtful communication skills. Of course, share our love of animals and be able to deal with patients and clients in sometimes distressing circumstances. Good written and spoken English, a positive approach to solving problems and the ability to work under pressure as needed are also essential. 40 hours a week
**Skills and Experience**:

- Ideally two years' experience with reception in a veterinary environment - Proficient in Microsoft Office (Word/Excel/Outlook) - Excellent telephone manner - Able to deliver excellent customer service - Able to multi-task in an often-busy environment - Passionate about delivering outstanding customer service - Able to work shifts Monday to Friday (8am-5pm or 10:30-7:30pm) and every other Saturday morning.
**Responsibilities**
**Branch**
Chelmsford
Job Reference: FR04420


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