Premier Advisor

5 months ago


London, United Kingdom Australasian Recruitment Company Full time

An online luxury retailer is hiring a Premier Care Advisor on a temporary basis. This is a hybrid role where you will work on a rotational basis with one weekend worked out of three.

**Premier Advisor Responsibilities**:

- Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
- Ensure exemplary levels of customer service are displayed at all times
- Take responsibility to improve product knowledge and advise customers on purchases
- Take every opportunity to up-sell and accessorise outfits and perform against targets set by management
- Increase sales by being aware of current trends, styles and availability of products on the websites
- Understand individual and team KPIs and strive to exceed target set for telephone quality, sales and productivity
- Liaise with other departments as necessary to meet customer demands
- Anticipate, identify and resolve problems that could delay the release or movement of shipments
- Report to the Team Leader in the event of any customer query or complaint

**Premier Advisor Essentials**:

- Exceptional customer service skills
- A genuine interest in fashion and current trends
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer and analytical skills
- Self confidence
- Ability to work under pressure in order to reach customer SLA’s


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