Housing Options Support Officer
1 month ago
Job description
Directorate: Adult Care, Housing & Public Health
Permanent, 37 hours per week.
We have a full-time vacant Housing Options Support Officer position within the Housing Advice and Assessment Team based in Key Choices at Riverside House.
The successful applicant will:
- Provide basic advice to customers regarding their housing options and ensuring accurate information on all housing services of the Council is given.
Deal with customer enquiries and recording of documentation.
Gather customer information, refer to appropriate officers and to other services.
Receipt and distribute incoming post, process correspondence, and send mail out
Carry out filing, preparing documents for scanning, photocopying, arranging meetings, diary appointments, taking minutes and processing orders and invoices within agreed procedures
The team works on a rota basis to deliver telephone, written, electronic, face to face advice at Riverside House in Rotherham.
Excellent communication skills are needed for this rolesand you should have experience of working within a customer focused service delivery organisation.
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. For further information, please visit our website.
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