Housekeeper

5 days ago

Coventry, United Kingdom Host Student Housing Management Ltd. Full time

**Host Student Housing Management (UK) Limited**

Post: Housekeeper

Starting Wage: £9.50 per hour

Status: Part Time (30 Hours)

Location: The Apollo Works, Coventry

Days of Work: Five days out of seven. Weeks run from Monday to Sunday for wages information

Line Manager: Property Manager & Assistant Manager

Responsibility: To work as part of a close team, providing cleaning and housekeeping services at the above property. The position requires a high quality cleaning service, delivered in a customer focused manner. You will be working at the above property and we expect a flexible approach from our staff.
- ______________________________________

**About us**
Host Student Housing Management (UK) Ltd have more than 20 years’ experience in developing, building, operating and owning student accommodation in the UK and Europe. In 2016 we launched the student facing brand, **Host** - the **HO**me for **ST**udents.

**What we do**
Welcoming. Happy. Helpful. We’re here to provide a stress-free living experience for students and see them get the most out of their experience while at university or college. We’re everything a good HOST should be.

We’re caring, knowledgeable and trustworthy. We’re modern and easy going. We don’t make a fuss. We keep things simple. Get things sorted. And work hard behind the scenes to create a

student home that is a calm, stress-free, fun place to be, free from the pressures and worries of the outside world. Exactly how a home should feel.

**Why work for us**
We think you’ll like being with us. We’re supportive and on your level. We strive to offer the best student experience in our market. And we work together to deliver nothing less than brilliance to our students, our investment partners and our university partners.

We keep it casual, easy going, and fun. We’re a friendly and approachable bunch. We’re here to offer good advice and listen, when needed. We’re here for our staff every step of the way. No question is ever too big or too small. We value all input and contribution.

And as a result of our people’s hard work and dedication, we’re proud to have won some awards.
Not just for the quality accommodation and service we provide to our students, but we’ve also been awarded Investors in People accreditation.

We recognise the importance and value of our people, and the incredible contributions they make to ensure a safe, friendly and comfortable environment for our students to live in. We lead, support and manage our people well for sustainable results.

We think of ourselves as one big family, here to make our students feel at home, working together to show how great a true HOST can be.
- ______________________________________

**REQUIREMENTS**
- Previous domestic or commercial cleaning experience.
- Experienced in the safe use of all types of cleaning equipment.
- High standards with regards cleanliness and hygiene.
- Able to demonstrate a professional and calm approach when handling difficult situations, with experience in a customer facing role.
- Oral and written communication skills including the proven ability to engage with customers, colleagues and third party suppliers.
- Awareness and understanding of Health and Safety issues and the need for safe methods of working, particularly in relation to CoSHH regulations.
- Skilled in understanding and delivering against customer needs.
- An ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
- Ability to manage own time effectively, taking the initiative and prioritising tasks when required, multitasking and meeting deadlines.
- Ability to work with a positive and collaborative attitude, with the ability to adapt swiftly
- Flexibility and a willingness to assist at short notice is essential.
- Willingness to be flexible at key times of the year, to offer a ‘can-do’ attitude to ensure the completion of what is required.

**MINIMUM STANDARDS OF PERFORMANCE**

**1. Key Role Duties**:
1.1 General cleaning of all communal areas on a regular basis e.g. Corridors, offices, external areas and as directed, residents’ rooms.

1.2 Ensuring that the properties are presented to the required standard and undertaking ad
- hoc and emergency/incident response cleaning as required.

1.3 To maintain the common areas within the apartments to a high standard. This will include cleaning of the work surfaces, oven, hob, kettle, toaster, microwave, fridge/ freezer exterior, splashbacks, windows, as well as vacuuming and mopping floors and cleaning furniture.

1.4 To clean the internal doors, frames and glass as necessary.

1.5 To mop vacuum and generally clean flooring throughout the accommodation.

1.6 Ensure areas are free from rubbish, dirt, dust, debris, marks, extraneous liquid or solid substances.

1.7 Ensure no marks, excess materials or unpleasant odour remains as a result of the cleaning operation.

1.8 Ensure areas are left hygienic, not slippery or hazardous

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