Schedule & Delivery Coordinator

6 months ago

Derbyshire, United Kingdom SEVERN TRENT Full time

We’re Severn Trent and we think water and people are wonderful

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers, and we think you’d love it.

**EVERYTHING YOU NEED TO KNOW**

We’re looking for a **Schedule & Delivery Coordinator.**

Here at Severn Trent, the Planning and Scheduling function is a critical part of our Field and Contact Centre Operations. You have the chance to join the team as a Schedule and Delivery Technician and will play a major part in the smooth day to day running of operations.

You'll be based in our modern **Pride Park** site where you’ll be able to park for free or get to with ease with loads of local travel options. You’ll work within alongside our 280 strong **Workforce Planning & Optimisation Team** who all love what they do.

Working with external suppliers, field managers, operatives, the local planning authorities and customers, as our new Schedule and Delivery Technician you’ll have responsibility for making sure our field operations are on time and right first time across the region.

Plus, you’ll make sure that we’re meeting customer expectations and business objectives by managing the real time workflow against service levels and KPIs.

In turn delighting our customers & making a real difference across our region.

With this being such a critical role to us, and our customers we are looking for someone who can support our teams between work a working window of hours 06.30 - 20.00, on an 11-week rota, working 2 weekends in 11. There are 3 types of shifts within this window:

- Early shift - 06:30 - 14:30 (2 weeks of 11)
- Day shift - 08:00 - 16:00 (7 weeks of 11)
- Late shift - 12:00 - 20:00 (2 weeks of 11)
- Your weekend shifts will be between 06.30 - 16.00.

**WHAT YOU’LL BRING TO THE ROLE**

Your brilliant organisation skills, care, and passion for driving great plans whilst maintaining high levels of customer service are exactly what we’re looking for.

This is due to liaising with our operational teams and customers, keeping our customers informed on the status of their work requests and explaining the steps required to complete necessary work to their satisfaction.

Being proactive and organised will make you a shining star in this role as you’ll need to work to certain service levels to achieve our customer and company outcomes efficiently, correctly, and accurately.

Strong administration skills are essential as you will be using our planning tool Click prioritise and schedule both customer appointed and proactive work to our field technicians and repair crews.

If you like to deliver the best service and use your own initiative, then this role would be perfect for you. You will jeopardy manage our workflow, redistributing work in a day as priorities and service levels change to meet customer and business need.

It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.

This role is fundamental to our colleagues & customers. We are always striving to deliver great service and be the best at what we do.

So, if you are curious, innovative, want to be part of a high performing team this is definitely the role for you

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year

**WHATS NEXT?**

**We can’t w

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