Ecommerce Customer Service Administrator

1 month ago


Manchester, United Kingdom Scope Full time

Job details

**Job reference**

REQ002202

**Date posted**

26/01/2023

**Application closing date**

23/02/2023

**Location**

Manchester

**Salary**

£18,500 per year

**Package**

35 days holiday per year (full-time equivalent), Excellent training and career development, Company pension, Discounts at gyms, restaurants and more

**Contractual hours**

35

**Job category/type**
- BlankeCommerce Customer Service Administrator

**Job description**

The Ecommerce Customer Service Administrator is responsible for providing timely and accurate administrative support to Scope’s Ecommerce team and online customers.

**Salary**: Starting salary of £18,500 with progression as we train you.

**Location**: Scope’s Ecommerce Hub - Westlink Business Park, Salford

**Permanent - 35 hours per week**

**Full **job description**

**The role**

The role will carry out important administrative tasks such as answering and resolving online customer queries. As well as those generated by Scope’s finance and stock management systems.

**About you**

You will have:

- Good interpersonal skills with the ability to build relationships.
- Great attention to detail
- Excellent customer service skills are essential.
- You are proficient in the use of Microsoft Office, in particular Word, Excel and Teams.
- We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.

**Our values - pioneering, courageous, connected, open, fair**

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

**Equality, diversity and inclusion**

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

Find out more about asking for adjustments at interview.

**Scope benefits**

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave, company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

**Who we are at Scope?**

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

IND



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