Hampton By Hilton

**About Us**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**

Reporting to the Food and Beverage Manager Food and Beverage Manager and Assistant Food and Beverage Manager, you will be responsible for supervising all aspects of the breakfast in the hotel. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards of Hampton by Hilton, and hotel targets

**Hours**:
40 Hours per week

**What we offer**:

- Discounted Hotel rates across 6000 hotels worldwide
- Increased annual leave with service
- Health Care Cash Plan
- Recruit a Friend Scheme
- Employee of the Month Award
- Staff meals while on duty
- Discounted rate at Bodyscape Health Club based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group
- Discounted Hotel Rates
- Hotel Incentive scheme

**About The Role**

**Your day to day**
- Preparation of restaurant/bar area
- Ensure stock is ordered and regular stock control activities carried out
- Guests to be welcomed in a warm, friendly and courteous manner at all times. checking requirements and passing on relevant information
- To ensure meals and drinks are served efficiently and with minimum delay/ wastage.
- Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
- Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
- Have full awareness of Hampton by Hilton brand standards and your role as Supervisor in ensuring the Beverage team follow through on these standards on a daily basis
- Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
- Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
- Assist in the preparation of rotas by reviewing staffing levels and requirements
- Health and Safety management - comply with company procedures and Safety Risk Audits
- Recognise Staff when they carry out good work
- Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation
- Follow the policies and procedures of the department and the hotel
- To participate in any training and personnel exercises designed to improve standards and performance
- Perform other duties as assigned. May also serve as Manager on duty

**How do I deliver this?**

“Hamptonality” is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.

Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:

- Friendly: I always go out of my way to be friendly to my colleagues and to guests
- Authentic: I am authentic and true to the brand
- Caring: I am caring and compassionate, I am always eager to lend a helping hand
- Thoughtful: I am thoughtful and consider the best course of action
- I find surprising ways to approach a challenge.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**Required Criteria**
- Experience within a Breakfast role
- Proven experience of leading and directing others, while demonstrating a hands-on approach
- Customer service experience
- Ability to meet deadlines, and work under pressure with the ability to motivate others within the Bar Team
- Good communication and organisational skills

**Desired Criteria**
- Experience within the hospitality industry as a supervisor
- Experience in working within a Breakfast supervisory role

**Skills Needed**

**About The Company**

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City C