Allocations Admin Advisor

About
Butlin’s
At
Butlin’s, we’re all about fun, excitement and adventure by the bucketload For
over 80 years we’ve been delighting hundreds of thousands of guests each year,
whether on a non-stop action family break or our epic adult only Big
Weekenders.
Ask any of our team, past
and present, and one of the best things they’ll say about working at Butlin’s
is our culture We’re all about providing our guests with an Altogether More
Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role
where you Create Smiles, where you aren’t afraid to Get Stuck In and where the
team genuinely Cares For Each Other - we think you’ll fit right in
Butlins are continually moving forward, and we are looking for a Team Member that can give that extra bit of sparkle to our Guests holiday.
About the Role
You will be working as an Allocations & Admin Advisor within our Guest Services Department, delivering exceptional customer service, ensuring our Guests leave with a magical holiday experience.
This role required flexibility as the hours that are available will include working some evenings and weekends.

If you think you go that extra mile to ensure a happy holiday, come and be a part of the Guest Services Team.

**Key responsibilities and duties include**:
Covering the Resort Switchboard
Covering Lost Property
Administration duties within the Allocations & Admin Department
Sorting and sending of incoming and outgoing daily Resort Post
All aspects of Caravan Administration, owner queries, making packs, checking in
Assisting in the allocation of Seated Arena Breaks
Work closely with all Guest Services Team looking after Guests either in person or by phone to achieve Resort targets and provide exceptional levels of customer service
Provide information and strive to exceed customer needs
Assisting our value chain on Resort, in Hemel and the other Resorts when required.

About You
Be computer literate
Have passion and enthusiasm
Enjoy working as part of a team
Have great listening skills (encouraging dialogue/delivering clear messages)
Be able to Handle Guests and calls in an empathetic manner (discovering and responding to Guest needs)
Have a tenacious attitude to work and a work ethic aligned to a Counsellor Sales Approach rather than Hard Sell.

We
think working at Butlin’s is a pretty special place to be and here are just a

**few of the benefits for working with us**:
Resort discounts on food and drink in our retail outlets.
Free use of many of the resort facilities for you, and significantly discounted rate for your friends and family.
Subsidised OFSTED Nursery facilities available on resort
Discounted Bourne Leisure holidays for you, your family and friends
Free parking on resort
Reward and recognition schemes including long service and team member of the month as well as lots of other team incentives.

Interested?
If this role sounds perfect
for you, we would love to hear from you. To apply, please follow the link below
where we will take your details and ask you a few questions to help us find out
a little bit more about you. This should take around 5 minutes. Someone from
our Recruitment Team will then be in touch.
We look forward to hearing
from you
If you think you have what it takes to come and be part of our team, we’d love to hear from you.