Credit Control Clerk

1 month ago

Brigg, United Kingdom PepsiCo Full time

Overview:

- Liaison across Pipers customer base (5,000+ ‘Direct’ customers and c.120 ‘National/Regional’ accounts) to collect payments, recover overdue balances, and cross-departmental interaction in support of timely execution of customer orders & deliveries.
- To support the Credit Control Lead in the delivery of the Pipers Credit Control agenda, including overdues reporting & resolution, and issuing of monthly statements to Pipers customer base.
- Deputise for the Credit Control Lead where required.

**Responsibilities**:

- Process customer payments (credit card transactions & bank transfers), and resolve any payment queries.
- ‘Cold calling’ of overdue customers to secure payment of overdue balances.
- Provide customers with copy documentation where required.
- Support in the generation & issuing of monthly customer statements.
- Liaise across Sales, Telesales & Operations teams to ensure smooth execution of orders, deliveries & cash collection - navigating across both Stay In Front (SIF) and Navision (NAV) systems.
- Daily reconciliation of the bank and sales ledgers in support of the Credit Control Lead where required.
- Effective communication with Customers and across key internal stakeholders, ownership of query resolution.

**KPI/Measures**:

- Percentage of overdue debtors at the month end

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