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Customer Service Specialist
4 months ago
**The Excellent Rewards and Benefits Include.**
- **An immediate permanent job offers, with opportunities to build a long-term secure career.**:
- **Base salary of £20,800 with fantastic bonus earnings**:
- **No weekends**:
- **Incredibly modern state of the art offices.**:
- **They truly provide a superb team culture**:
- **An excellent training programme, to ensure you are ready before live calls.**:
- **Great transport links to the office.**:
- **Friendly working team structure and management.**:
- **A range of further great company benefits.**:
- **A start date in January, you can be offered a permanent job role immediately**
**Mtrec’s new client opportunity**:
Our highly prestigious Newcastle based client is an established and highly successful customer service organisation.
You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career. **You MUST live local to Newcastle and be able to work on site.** The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
**The Job You’ll Do**:
- As an advisor you will take inbound phone calls from customers and help them with any technical problems and queries.
- Using the systems and diagnostic tools provided, you will walk the customer through said query with the view of fixing that issue the first time.
- Working a part of a team of advisors
- Provide first class customer service and be a brand ambassador.
- The role is working Monday - Friday between 8am - 7pm working 8 hour shift on a rota basis. No weekends
**About you**:
- **Must have experience in any of these customer service settings i.e., office-based customer services, admin, hospitality - bars, restaurant, café, fast food, etc, retail, leisure, travel etc.**:
- A key requirement is a strong CV with longevity/tenure in job roles.
- Key qualities to possess for the role are a positive, friendly, empathetic and customer orientated attitude
- You must have strong listening skills.
- High attention to detail
- Strong time management and organisational skills
- Ability to handle a variety of customer issues and find the right solutions for your customer.
- Able to start a new role in January
