In Work Support Advisor

6 months ago


Wales, United Kingdom PeoplePlus Full time

We have an exciting opportunity for an **In Work Support Advisor** to join our **Restart** Employability programme; a DWP programme designed to support long-term unemployed people into work.

As an In Work Support Advisor you will provide predominantly telephone based employer quality checks including offering advice and guidance to a caseload of employed Members and supporting their retention in employment. Within the role you will work towards targets and guidelines, manage appointments ensuring effective use of time, provide individual coaching and utilise member funding to maximise employment.

This role is 15 hours per week.

**What are we looking for?**
- Previous experience in a similar fast paced, results and customer focused environment
- Strong interpersonal, communication and negotiating skills
- Ability to engage and motivate clients from a range of backgrounds, recognising individual needs and complex barriers
- An Information, Advice and Guidance Level 3 or 4 qualification and experience of working with the unemployed is desirable

For further information about this role, please review the “Available documents” at the top of this page.

Here at PeoplePlus, we deliver the Restart Scheme on behalf of the DWP in Kent, the North East, and Wales.

The Scheme gives enhanced support for eligible claimants to find jobs, along with personalised support including health and wellbeing advice and a tailored action plan.

Our support ensures that individuals are ready for the right job at the right time. In the first year of the scheme PeoplePlus supported nearly 15,000 people in their search for fresh employment, with nearly 4,000 starting work. We also provide up to 12 months of support for the individual once they have started work.

We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there’s real consistency and everyone in the organisation can feel the effects.



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