After-sales & Recruitment Administrator
3 weeks ago
**Job Role: After Sales & Recruitment Administrator**
**Location: Sandiacre, NG10**
**Salary: £25,000**
**Type: Permanent - TO START ASAP**
**Overview of the After Sales & Recruitment Administrator**
2fawcett are recruiting for a great opportunity for a After Sales & Recruitment Administrator for a dynamic and established business due to growth. Our client is looking for a keen learner, who is excited to work with existing customers (in after-sales) andpotential new colleagues (in recruitment), both giving them the best experience of dealing with our company.
Firstly, the after-sales role, you will be reaching out to existing customers. You will manage a group of customers and build a rapport with them. You feel comfortable speaking with them on the phone (outbound calls). You will also answer inbound calls as asecond line of defence.
Secondly, as recruitment administrator, you will provide end-to-end recruitment for various positions within the company, in an effective and timely manner.
**Responsibilities for the After Sales & Recruitment Administrator**
? Consumables expert: you will learn a lot (and very quickly) about how consumables work, so you can provide the best possible customer care to existing customers
? Retention & increase sales with current customer base: you will ensure each customer is receiving the best customer care possible by being their main point of contact for "anything after-sales". Nudge them towards buying into the business offering of consumablesand service contracts through carefully built up relationships.
? Reconnect with customers we haven't heard from in a while
? Supporting the sales team: Helping with the administration of incoming sales enquiries, recording these on our CRM and liaising with the correct sales representative, monitoring of sales enquiries via our facebook page.
? General Administration duties: This includes answering incoming calls in a timely, effective and friendly manner, managing expenses, and welcoming visitors to the business.
**Possible development for this role in the future would include**:
**Requirements of the After Sales & Recruitment Administrator**
? A passion for delivering first-class customer experience; you go the extra mile to get customers as fast as possible to the answer they need
? You are driven and you take ownership of tasks without anyone asking you to do them
? You love to be organised and use technology to do this(e.g. spreadsheets) completing a variety of tasks to a high standard and keep 'many plates spinning'
? You are enthusiastic, and love to speak to people on the phone
? You are excited to work in an innovative manufacturing environment with ambitious growth plans
? When faced with a problem, you come up with solutions
? You have growth mentality - eager to learn, ready to throw yourself on new things
? You are punctual, reliable, and honest
? You have a permit to work in the UK
**What you will get in return**
? A fun workplace and a safe environment to learn
? A very supportive team which will help you to feel at home very quickly.
? The chance to contribute to the growth of the company
? The ideal workplace to build on your existing skills and to develop new ones supported by your colleagues
? 25 Days Holiday + Bank Holidays
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