Customer Service Advisor

6 days ago

Lincoln, United Kingdom Stafforce Full time

**Hours**:

- Monday to Friday 17:00 to 23:00
- Saturday 08:00 to 23:00
- Sunday 08:00 to 23:00

**Duties**:

- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across voice & web chat contact channels, ensuring they are at the centre of your decision making
- Achieve your individual and team objectives and KPI targets
- Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems
- Process contact enquiries and/or signpost customers; utilizing all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Liaise internally with other Customer Service Associates, Advisors and Specialists to identify the most appropriate next steps/services for the customer, where required
- Identify and internally escalate urgent contacts without delay, ensuring all actions within the job role are fulfilled

**Benefits include**:

- Weekly pay
- Pension
- Flexible working days
- Discounted retail stores
- Access to free online GP service

**Job Types**: Full-time, Temp to perm

**Salary**: £11.15 per hour

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

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