Diagnosis & Testing Technical Author

3 days ago

Warwick, United Kingdom Semcon UK Full time

We have an exciting opportunity for a Diagnosis & Testing Technical Author to support our Agricultural Authoring team in Warwick.

In role, you will create diagnostic procedures that enable a technician to rectify mechanical or electrical faults in a timely manner, with a 1st time-fix approach.

**Main Responsibilities**:

- Create project diagnostic procedures. These include DTC help text, On-Board Diagnostics (OBD) documents, step-by-step pinpoint test routines, and symptom charts.
- Collation of technical documentation from engineering to create service documentation
- Attend engineering meetings and reviews to obtain information and/or sign off
- Participate in team development activities/initiatives

**Person Specification**:

- Have previous experience with diagnosis and rectification of faults
- Strong understanding of vehicle/plant machinery/agricultural electrical systems and components
- An understanding of vehicle/machinery communication bus systems such as CAN, LIN, and MOST (a basic understanding is essential)
- Experience with HEV, PHEV, MHEV and EV diagnosis and repair (a basic understanding is essential)
- A good understanding of vehicle/machinery datalogger systems is desirable (a basic understanding is essential)
- An understanding or user of symptom driven diagnostics tools (desirable but not essential)
- Capable of working with multiple projects of work simultaneously, in a fast paced environment
- Confident in communication with internal and external stakeholders (previous experience working in a customer facing role would be desirable)
- Excellent verbal and written English skills
- Self-motivated with a positive attitude and able to work with mínimal supervision
- A commitment to effective team working
- Excellent PC / file organisation skills are essential
- Able to manage your own large projects and report monthly status to the project leader
- Ability to prioritise your own workload and deliver to agreed deadlines (in some instances being flexible around working hours as required)
- Must present well in front of customers
- Capable of working remotely on customer sites or at home as the business requires

**Hours & Location**:

- 40 Hours Monday - Friday
- Warwick
- Hybrid flexible working

**Why Semcon**:
We pride ourselves on being people who put people first. For us at Semcon, the most important factor is always our end users, the people actually using the technology
- People first, then technology. Our mission is improved user experience through digitalisation of product information. With the right people who are inspired to make a difference by achieving our shared goals, we deliver our vision in becoming the preferred choice within product information.

We celebrate successes through employee recognition initiatives and we live our culture through strong value principles and promoting well-being. Learning and renewal is of upmost importance in our ambition to be the market leader within product information. With a strong focus on professional development, each person is in charge of their own pathway within the structured Contribution and Development dialogue framework.

**We offer fair base salaries, complemented by a generous benefits package**

Semcon actively promote employee health and well-being with a range of initiatives including:

- Flexible hybrid working
- Company enhanced sick pay
- Excellent pension scheme
- Generous holiday entitlement
- Company funded medical cash plan and retail discount scheme
- Free Office Tea/Coffee/Healthy Snacks

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