Receptionist

**Receptionist**

**Albany, Headington**

**25 hours per week - 2pm to 6pm Monday to Friday and 3 hours Saturday morning**

**£10.70 per hour**

Albany is a residential and nursing care home located in Headington, Oxford. As a Receptionist you will be supporting the Admin team within a busy care home. Excellent customer service and communication skills are essential, together with strong admin experience and the ability to work autonomously.

**THE ROLE**:

- To be accountable for the administrative procedures and to ensure all administrative duties are carried out in accordance with the established procedures as per agreement with your line manager.
- Promptly answering the telephone, direct or screen calls, take and relay messages.
- Provide information to visitors, greeting them entering the home and directing them to the correct destination or person best suited to respond to their queries.
- Deal with queries or requests from both internal and external customers.
- Provide general clerical and administrative support as requested.
- Scheduling and maintaining appointments and meetings either electronically or manually.
- Receiving and sorting mail and deliveries.
- Develop good relationships with residents, staff, relatives and visitors.
- To participate in the Homes covid visitor screening programme as required.

**REQUIRED SKILLS**:

- Previous administrative experience is desirable.
- A knowledge or previous experience of a healthcare environment would be desirable.
- Self-motivated and flexible.
- Organised with the ability to manage and co-ordinate multiple projects within a busy and demanding environment.
- Excellent IT and communication skills, both written and verbal.
- Friendly telephone manner

Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a leading provider within the care sector and our ethos is to deliver the best person-centred care to all our residents.

Together we respect, with compassion we care, through commitment we achieve

**About Albany**:
Here at Albany we have a vibrant and friendly home, located in Headington, Oxfordshire. We specialise in residential, Nursing, Palliative, respite and Dementia care.

The home is run by a dedicated team, many of whom have worked at the home a long time. They are a close-knit bunch who, in their own words, “Love coming to work”

To find out more about Albany follow this link