Ecm Officer

Posted Wed, 08 Feb 2023

**Reference**:
013/02/23

**Location**:
Willenhall

**Salary**:
£19.6k per Annum + Benefits + Pension

**Job type**:
Permanent

**ECM Officer - Willenhall - Willenhall (England)**:
**Willenhall**:
**ECM Officer - Willenhall, WV4 6JX**

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

To support the great work we do, Advance Healthcare are looking for an Electronic Call Monitoring Officer to join us in our Willenhall branch.

As a leading provider of Healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

In this role you will be involved in the following:

- Direct responsibility for the management of the ECM/ CM2000 systems and processes in branch.
- Responding to alerts on the system of calls being missed.
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management.
- Providing support to staff members as required.
- Take part in the On Call out of hours’ service as required.
- Adhering to company privacy policies and procedures at all times.

We will offer you:

- 20 Days Holiday
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- Access to Employee Assistance Programme
- Lifeworks Reward Scheme

Advance Healthcare, part of City and County Healthcare Group, is an equal opportunities employer who are dedicated and committed to their employees.

ORT