Vehicle Service Advisor

3 weeks ago

WestonsuperMare, United Kingdom Carbase Full time

**CARBASE- Service Advisor - Weston super-mare**
- **Hours**:_ _45 hours a week - Monday to Friday 08:00am to 17:30pm, and_ **alternate **_Saturdays 08:00am-13.00pm (as per rota)._

At Carbase, a family-owned business that has flourished over the past two decades, we've become the largest independent pre-owned dealership in the South West.

We're seeking individuals with a motivated, welcoming, and positive demeanor to join our bustling Weston-super-Mare Workshop. Your role will be instrumental in achieving our service goals and maintaining the exceptional customer experience we're renowned for.

Working alongside our technician team, you'll be responsible for booking in customers for repairs and services, ensuring smooth workshop workflow, and aiding us in surpassing our targets.

**Benefits of working with us**:

- **Great annual leave**: 31 days including bank holidays increasing to 35 over 5 years
- **'Refer a Friend/Family' scheme **with a £500 reward
- **Development & progression opportunities**:

- Contribution based **pension scheme**:

- **Health & Wellbeing support** through 'Ben'
- **Discounts **on in-house car purchases & servicing
- Eyecare **voucher scheme**:

- **Cycle to work **Scheme
- High Street and holiday **voucher club**

**What you’ll be doing**:

- Greeting our customers and listening to their requests, taking note of all issues, and answering their queries
- Liaising with our technicians you’ll schedule appointments and book in repairs and services.
- Keeping our customers updated with progress reports and follow-up calls, making sure expectations are being set, succeeded and surpassed where possible.
- Processing customer payments, providing cost estimations
- While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
- Maintaining and developing relationships with customers, ensuring repeat business and customer retention
- While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we’re the service to choose again.

**What you’ll need**:

- **Full UK Driving licence**:

- Exceptional **interpersonal skills**, verbal and written, coupled with a passion for delivering top-notch customer service. Able to navigate difficult conversations while working independently and **prioritising** tasks effectively
- While able to work on **own initiative** and to prioritise workloads
- Good **IT skills **including MS Excel, Word, Outlook
- Able to quickly establish and **build rapport** with our customers
- Previous experience in a customer service role, ideally working to targets
- **Motor trade, automotive or car dealership experience is preferred but not essential** as **full training** will be provided.

**Salary**: £27,845.00 per year

**Benefits**:

- Company events

Work Location: In person

Reference ID: WSMSA1223

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