Senior Care Assistant

3 weeks ago


Lancaster, United Kingdom Home Instead Full time

**Job Description**:
**Primary**
- Develop and maintain positive relationships with clients through quality assurance (QA) visits and phone calls.
- Liaising with Care Manager. Conduct QA visits with clients in person according to the QA frequency guidelines
- Conduct follow up activities as necessary, reporting any serious issues to the Care Manager
- Conduct client/CAREGiver introductions. CAREGivers to be briefed on Client Journal
- Shadow and spot check CAREGivers to maintain service at a high standard
- Provide Care for Clients
- Alerting Care Manager to any issues that may cause concern
- Good I.T. to maintain accurate client and Care Pro records on Home Instead Software as required
- Participate in on call services as required
- Monitor, mediate, and log both client and Care Pro activity
- Maintain confidentiality at all times for all Home Instead Information, including client, Care Pro & office data

Additional Information

All of our CAREGiver’s and office staff are handpicked for their naturally caring nature. They then go through the comprehensive Home Instead training program which exceeds minimum requirements. Learning and development continues throughout a CAREGivers career with specialist training in areas such as dementia care and palliative care. We then nurture and look after their wellbeing so they are always able to deliver the highest quality of care.

Here’s what makes our team and working at Home Instead different;
- Recognised training programmes including City and Guilds certificated training in Alzheimer’s and dementia care
- Regular staff meet ups and events including coffee mornings and quarterly staff meetings
- Supportive work environment that centres on your wellbeing
- Career journey and progression opportunities mapped out for you
- Part of the Home Instead family including 224 franchise offices in the U.K and over 1000 worldwide


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