Client Support Administrator
7 months ago
**Company Description**
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Support team in Market Drayton. This role is a full time, 12 month fixed term maternity cover contract. Our Client Support team operate with circa 50 colleagues across both days & nights.
**Salary**: £25,024 per annum.
**Working hours**: 4 on 4 off, 6am-6pm.
As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
**Key Duties of a Client Support Administrator**:
- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
- Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
- Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
- Ensure a positive client experience through high quality service and communication thereby attaining client retention.
- Looking after a portfolio of clients on a daily basis.
- This list is not exhaustive and the job holder may be required to undertake other duties.
**Qualifications**
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurised environment.
- Ability to work using own initiative.
- Negotiating skills - ability to influence and steer.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven, in order to maintain a high level of customer focus.
**Additional Information**
As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirements so we offer a** **great contribution of 4% employee and 4% employer.
- ** Life Assurance**:
- x2 your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings
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