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Optical Customer Service Advisor

4 months ago


Ireland, United Kingdom Zest Business Group Full time

A full time Optical Customer Service Advisor is required to work for a leading lens manufacturer based in Belfast, Northern Ireland within their customer service department. The company provides Optical lenses/glazing services to Opticians all across Ireland.

**Optical Customer Service Advisor - Role**
- Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion. Deliver Customercall backs to agreed timeline Log all calls received or made
- Expedite urgent orders
- Resolve technical issues using help desk function if necessary
- Contract account managers with any account related issues
- To build long term relationships with our customer & to build rapport on every customer touch point
- Any other departmental function as directed by the Site Manager
- Liaise with other departments

**Optical Customer Service Advisor - Requirements**
- Previous experience of working as an Optical Assistant or Glazing Technician
- Excellent customer service skills
- Attention to detail
- Organised
- Able to build rapport
- Good at multitasking

**Optical Customer Service Advisor - Package**
- Monday to Friday from 9am to 5pm
- Salary 22-24K DOE
- Remote Working may be possible on bank holidays
- Company pension up to 5% matching
- EAP
- Life Assurance
- Quarterly Bonus
- 33 Days Holiday Including Bank Hols