Berthing Master

**Boatfolk - Portland Marina**

**Berthing Master**

**Salary £23,796.00 p.a. - Full Time Role (40 hours average per week)**

**About us**:
**boatfolk** are the leading national UK marina operator with eleven locations around the country. Specialising in the leisure marine and small commercial sector up to 30.0m LOA, we provide mooring and boatyard facilities including commercial activities such as restaurants through to marine engineering. Our operations also include a 500 berth marina, undercover dry stack together with a fully serviced boatyard pub/restaurant and a wide selection of on-site tenants.

We are seeking to recruit a Berthing Master to cover the day shift on a rota basis, as part of our marina operations. We are therefore looking for an enthusiastic individual to join our team to help deliver great customer service.

**Some of the benefits**:

- Salary up to £21,840 p.a.
- 21 days’ annual leave plus Bank Holidays
- Pension scheme including a range of other staff benefits / Staff Incentive Scheme

**Your Role**:
Reporting directly to the Marina Manager you will be one of the marina team with responsibility for various marina operations. The role will cover:

- Meeting and greeting berth holders and visiting yachts
- Fuel and visitor berth sales
- Overseeing marina boat movements including towing and the mooring of vessels
- Assisting with the boat lifting team including dry stack launch and recoveries
- Berth checks and recording of vessel movements and arrivals
- Dealing with customer enquiries via telephone and VHF radio
- Collection of berthing fees and payments for marina services
- Light maintenance duties on and around the marina

**About You**:
To be considered for the role of our ‘Berthing Master’ you must have good knowledge of the marine industry with strong communication and people skills and be able to demonstrate proven knowledge in the following:

- customer facing experience
- excellent communication and people skills
- a structured approach to your work, including the ability to prioritise and manage your time efficiently
- the ability to work under pressure whilst meeting customer expectations at peak operational times
- an interest in the boating and leisure marine industry and providing outstanding customer service

So, if you are an enthusiastic individual with great people skills and an ability to work well under pressure; and wants to work in a role that supports our organisation’s aim to provide a brilliant customer experience, this could be the role for you. We look forward to hearing from you.

**Applications deadline**:Sunday 7th April 2024

**Interviews**:Commencing Monday 8th April 2024

**Job Types**: Full-time, Permanent

**Salary**: £23,796.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 2 years (preferred)
- Boating: 2 years (preferred)

Licence/Certification:

- RYA Powerboat level 2 (preferred)

Work Location: In person

Application deadline: 07/04/2024
Reference ID: 240501 BM
Expected start date: 01/05/2024