Technical Support Apprentice

3 weeks ago

Peterborough, United Kingdom Primary Goal Full time

**_You don’t need to go to university to kickstart your career_**
**_Do you want to be earning whilst you are learning and keeping up to date with the latest technology?_**
By choosing Primary Goal as your training provider not only will you be earning whilst you're learning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:

- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials +

We are recruiting on behalf of Single Academy Trust where you will be based and gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer

**About the Trust**:
The King’s School is a large Single Academy Trust with a history dating back to 1541. King’s provides education to a total of 1,242 pupils ranging from the age of 7 to 18. The original school building dates back to 1888 and we foster a Christian family ethos.

Working within an IT Team lead by an IT Manager and two further IT Technicians, the successful apprentice will be joining the school at an exciting time of investment in new IT hardware and software.

**SUMMARY OF THE ROLE**:
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

**KEY DUTIES**:

- Provide technical support to customers both internal and external through a range of communication channels
- Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- To provide first and second line IT and AV support services to end-users
- Configure, test, and deploy end-user devices including laptops, tablets, desktop PCs, phones, and printers.
- Ensure that all aspects of support processes are documented and kept up to date.
- Manage (create, amend, delete and report) user accounts on all education systems including m365, Active Directory and other learning and administrative school systems.
- Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day.
- Assist with the deployment of computers, including mobile devices to end-users
- Ensure all classrooms and equipment are maintained and in optimum working order.
- Provide administrative and project implementation support.
- To assist in the provision of school-wide systems and services.
- To maintain and support all school end-user devices and peripherals.
- Maintain the IT asset and configuration management databases.
- Ensure that end-user systems and services meet health and safety requirements.
- To provide instruction to end-users in the use of end-user IT and AV facilities and services.

**KEY QUALIFICATIONS**:

- An Information Communications Technion is not expected to have undergone any formal training or hold qualifications for this role but some informal learning relevant to the role is desirable.
- Study towards and achieve the Information Communications Technican apprenticeship standard
- Level 2 Functional Skills English and Maths or equivalent Grade C/ 4 or above.

**EXPERIENCE**:

- No formal experience required

This apprenticeship offers an exciting opportunity to gain hands-on experience in a dynamic technical environment while providing essential support to our organization. If you're ready to kick-start your career in IT support and make a positive impact, we encourage you to apply.

**The training you'll be provided with**:

- Comprehensive onboarding
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Specialising in a portfolio of evidence for the Support Technician pathway
- Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
- e-learning training materials
- Bi-weekly virtual classroom training on the CompTIA vendor qualifications
- Monthly

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