Energy Operations Co-ordinator

2 weeks ago


Redhill, United Kingdom Utility People Full time

**Ke**y Responsibilities**:

- Ensure day to day activities are carried out on time in the right manner and to stringent service levels.
- Timely and professional resolution of issues and direct liaison with customers, as and when required, to ensure department and customer needs are met.
- Assist with the creation and maintenance of process documentation.
- Help implement system or process improvements.
- Receive and process information so as to communicate effectively across teams.
- Service performance reporting, production of regulatory reports, analysis and meaningful insight.
- Assist with the creation of management reporting packs and monthly reports to our customers.
- Undertake operational acceptance testing of new or revised functionality of supporting IT systems.
- Assist with other back office operational activities.

**Skills and experience required**:

- A minimum of 3 years’ experience in an analytical or process driven role, preferably within the utilities sector (gas, electricity and/or water) or demonstrable experience in dealing directly with and resolving enquiries and issues on behalf of multiple customers.
- Excellent communicator, able to liaise with customers in a professional and courteous manner.
- Pays attention to detail and accuracy.
- Ability to assimilate information quickly and accurately.
- Demonstrates passion and enthusiasm and a good team player willing to support others.
- Good working knowledge of Microsoft Office Word and Excel.
- Upon employment, a sound awareness of the Company’s Information Security and Quality Management Systems.



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