Customer Service Apprentice

2 weeks ago

Northfleet, United Kingdom Starting Off Full time

Our client is an established but expanding courier business based in London with an additional six offices in the Midlands and Southeast. They are currently looking for a Customer Service Advisor to join their busy logistics team. They pride themselves onoffering a high level of customer service with a positive attitude towards their work.

**Driving** - There is an opportunity to do some driving in this role (but not a compulsory skill) which would involve learning drivers’ routes and covering drivers making daily collections/deliveries.

**Job Role**:

- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each and every communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Booking on jobs.
- Assisting customers with the company website.
- Liaising with drivers.
- Giving support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers.
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.

**Skills**:

- Confident communication skills.
- A strong listener, who can adapt to differing needs.
- Excellent spelling and grammar.
- Computer skills.
- Clean Driving License

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