Service Advisor
3 months ago
Responsibilities:
- Greet customers and provide exceptional customer service throughout their visit
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and provide recommendations for necessary repairs and maintenance
- Generate repair estimates and communicate them to customers
- Upsell additional services and products based on customer needs
- Coordinate with technicians to ensure timely completion of repairs
- Maintain accurate records of customer interactions and transactions
- Handle cash transactions and process payments
**Experience**:
- Previous experience in a customer service role is necessary
- Mechanical knowledge or experience in the automotive industry is a plus
- Proven ability to upsell products or services
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary**: £37,000.00-£39,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- service advisor: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Dartford (required)
Ability to Relocate:
- Dartford: Relocate before starting work (required)
Work Location: In person
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