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Dual Service Officer
4 months ago
**Job Reference**:/SA/08-02/1061/8
**Job Title**:Dual Service Officer
**Location**:Oldham
**Salary: Competitive**
**Hours per week: Variable Shift Rota - Monday, Tuesday, Saturday, Sunday - 11:00 - 20:00, 20:00 - 08:00 - 42 hours per week**
**Business Overview**
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
**Role Overview**
We are currently recruiting for a Dual Service Officer to join our passionate and driven Security team based at our client’s site in Oldham
Delivering outstanding customer services to all visitors to the site. Secure premises and personnel by patrolling, inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities, informing violators of policy and procedures. Responsible for assisting the day-to-day cleaning responsibilities for the site ensuring that the cleaning specifications are adhered to.
**Benefits**
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
**Key Responsibilities**:
- Patrol the site providing a high visibility presence to deter potential shoplifters, prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances.
- Documenting and reporting any hazards or concerns to all relevant parties in line with site guidelines.
- Monitor and authorize entrance(s) and departure(s) of employees, visitors, and other persons to guard against theft and maintain the security of premises.
- Respond to any first aid requirements (Inc. potential defibrillator use) for any patients on site.
- Circulate among visitors, patrons, and employees to preserve order and protect property.
- Warn persons of rule infractions or violations, apprehend, or evict (See on site rules & regulations)
- Control room duties including access and egress for service areas and periodic CCTV patrolling of site.
- Carry out routine cleaning tasks as delegated, including male and female public facilities and dealing with bodily fluid spillages.
- Carry out all cleaning as laid down in the specification and method statements, ensuring all relevant documentation is completed.
- Operate as part of the team, providing our customers with the required image.
- Provide a safe and clean environment for the general public and staff.
- Report any Health & Safety hazards to your line manager.
- Use and monitor cleaning machinery and report all maintenance requirements as specified to your line Manager.
- Report any impending shortfalls in stock levels to the line Manager.
- Be aware of risk and compliance during day-to-day operations.
- Be aware of the team’s role in the management of events and activities, understand team requirements and assist as appropriate.
- Maintain positive relations with retailers and assist where appropriate.
- Work with other teams for the benefit of the site, developing new skills where appropriate.
- Participation in site emergency procedures.
- Carry out any other reasonable request of the Manager, Client, Regional Manager or Senior Management Team
**About You**:
- **_ Applicants must have the right to work in the UK_**:
- Must hold a valid SIA Licence
- SIA CCTV Licence
- First Aid at work
- Customer Service Training I.e. World Host or similar course or qualification
- A good understanding of basic IT skills
- Attention to detail is shown through articulate report writing.
- Dual service experience within the retail or similar environment
- Demonstrate exceptional customer service skills.
- Maintain communication at all times will your colleagues using site-specific communication methods.
- Maintain and develop working relationships, with the client, Managers, Colleagues, and Regional Manager
- Ability to work within a team.
**How to apply**
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply
Alternatively, if you know someone whom you feel would be a good fit f
