Plant Operations Supervisor

4 weeks ago


Chippenham, United Kingdom Oakbourne Construction Resource Ltd Full time

**PLANT OPERATIONS SUPERVISOR**

This person will be working with our Contracts team and External Plant Hire companies so they will need to be able to adapt to different audiences and be comfortable liaising with various onsite operatives.

Under the direction of the Plant Operations Manager, this person will supervise, assign and review the work for a wide variety of plant functions, including the transportation of Plant to various sites. To ensure work quality and established policies and procedures are adhered to.

**THE ROLE INVOLVES**

This person will be responsible for delivering a best-in-class service whilst using and developing product knowledge and essential skills to maximise hire opportunities.

To source and supply Plant from approved suppliers, ensuring that cost, quality & delivery standards are achieved and to ensure all orders are correctly raised.

To manage customer feedback and build relationships with regular customers.

In line with the Plant Operations Manager develop and maintain professional relationships with existing and new suppliers in order to enhance the Company’s reputation and secure excellent service at competitive prices.

**KEY TASKS**

Receive requests from Contracts Department, Contract Managers and external suppliers for Plant and associated services to be hired to site, promptly raise orders on Syrinx system.

To accurately update the plant day sheet as changes are made.

In line with the Plant Operations Manager’s agreement ensure decisions on supplier choice when placing orders are based upon best rate, combined with best service with the outlook of providing the best value for the Contracting Department

To visit sites to ensure Plant and Operators are running effectively.

To ensure all orders raised have accurate records demonstrating correct product code, supplier rate, on hire date and contact name. To make sure all additional information relating to hires and orders are logged and paperwork filed in the correct place.

Respond to requests from site with regards breakdowns and damages to plant hire, ensure these are acted on in a timely manner to maintain an excellent level of service to site.

Deal with queries promptly to a point where both parties are in agreement.

Take incoming calls and provide support for the Plant Department.

**CRITERIA**
- Plant Hire experience desirable.
- Able to communicate directly and confidently with both internal and external customers.
- Good all-round customer service skills.
- External and internal communication skills.
- Good telephone manner.
- Problem solving abilities.
- IT literate; excel / Syrinx knowledge desirable.
- Good at working as part of a team but also able to work off own initiative.
- Ability to multi-task
- Ability to work within tight timescales.
- Good attention to detail.
- 07: 30am - 5:30pm
- Monday - Friday

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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