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Other - Please State in Box Below

4 months ago

Remote, United Kingdom HSL Compliance Full time

**Senior Account Manager**

HSL Compliance is one of the leading companies in the legionella compliance industry providing services to a wide range of public and private sector organisations. As a committed people company we strive to develop our employees who have the desire to work hard and build a career.

**Job Purpose**

Reporting to the Regional Director, the Senior Account Manager’s role is responsible for managing their operational team to provide successful contract delivery, whilst also deputising for the Regional Director during absences and taking a senior role in the regional account management. They are required to ensure client contracts meet KPIs to achieve the best possible financial and operational performance for the business.

**Salary - £46,000 - £52,000 depending on experience**

**Hours - 40 hours per week**

**Location - Work from home, but able to travel to any of our Midlands, South and East offices when required. Offices in Birmingham, Hove, Dratford, Cambridge and Herefordshire**

**Main Duties & Responsibilities**
- Oversee and manage contract delivery for your contracts including the management of KPIs.
- Assist the Regional Director in driving the growth of the region through client engagement, added value and business development within current markets.
- Respond to client queries, conduct investigations and site visits where deemed appropriate, within a suitable and agreed timeframe.
- Attend quarterly operational review meetings with the Operations Director and Regional Directors and at other times when required.
- Where necessary, discuss and review remedial actions required to resolve any issues identified from site reports. Create remedial programmes of work and keep relevant parties updated on progress.
- Oversee and maintain cost control on contracts by reviewing productivity and works completed as well as cost of materials and parts.
- Assist in month end reporting whereby you review financial data for the prior month to determine all revenue has been accounted for and costs have been allocated correctly.
- Produce and issue non-generic Risk Assessments and Method Statements (RAMS) for work to be carried out which falls outside of standard, company issued RAMS, or where site specific RAMS are a necessity.
- Liaise with sub-contractors to identify work to be completed and ensure it is completed to a satisfactory standard.
- Complete Legionella Compliance Review documents with clients prior to commencement of new contracts and review on an annual basis.
- Provide general guidance to Account Managers & Supervisors in taking suitable course of action in dealing with engineer issues, including both performance and behavioural issues.
- Provide technical support to Account Supervisors for recommendations for corrective actions, such as sample failures where recommendations are outside standard procedures.
- Authorise and manage annual leave and absence within your operational team, ensuring adequate resources will be sufficiently maintained or liaising with colleagues over potential issues.
- Conduct second stage interviews with potential new site staff.
- Provide training to Account Supervisors to assist in their development and help build their skills, knowledge, experience and overall competency level.

**Person specification**
- Excellent communication skills both written and verbal.
- Knowledge and experience of conducting water testing and monitoring (in accordance with ACoP L8 guidelines)
- Possess high levels of attention to detail and analytical skills
- Experience of writing accurate reports and providing financial review
- Excellent time management skills with the ability to work to deadlines.
- Ability to influence and negotiate, whilst maintaining strong, trustworthy relationships with stakeholders.
- Uphold a positive attitude along with high levels of commitment and motivation
- Strong ICT skills
- Full UK Driving Licence
- GCSE grade C and above in English and Mathematics

**Package**
- 33 days holiday per annum inclusive of Bank Holidays
- Refer a Friend Scheme up to £800
- A minimum of 40 hours per week, permanent contract
- Company sick pay scheme
- Company vehicle with fuel card
- Reward & Recognition scheme
- Employee and Driver of the Month award schemes
- Supervisor development training programme