Key Account Query Controller
5 days ago
We are currently looking for a Key Account Query Controller to join our Credit Services team, this is a hybrid role where you will work from home and also in our Head office in Northampton. If you have excellent customer service, and are a team player then we want to hear from you
We are a big advocate of flexible working, so if you are interested in working flexibly please talk to us.
**What you’ll do**
**Some accountabilities of the role**
- Ownership of disputed invoices through to resolutions
- Root cause issues identified and detail process improvements required to minimise disputes.
- Support the line manager in the implementation of a structured framework for dispute management in General Merchanting.
- Management of relationships across peers, teams, functions and business partners to ensure a supportive, collaborative culture is developed.
- Support the Credit Controller with visits to customers and branches as required to ensure high value queries/disputes and payment delays are resolved.
- Reporting and commentary on performance on accounts worked on
**Is this you?**
When you join us, you will already have a positive attitude, excellent communication skills, want to be part of a high performing team, and be committed to improving your knowledge and skills. This is a perfect opportunity for someone that knows the Travis Perkins general merchanting business and has a good network of contacts across the business.
**What’s in it for you?**
You’ll be supported by some of the best training and development in the industry. Our impressive internal succession programme means, whatever it is you do with us, it will be easy for you to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
- Competitive performance related bonus
**We’ll also equip you with a benefits package that grows as you grow with the company**:
- Competitive performance related bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses
**A bit about us**
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 16,000 colleagues and more than 1,700 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way
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