Supervisor Internal Hospitality

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
As a supervisor you will be passionate about food and enjoy managing a wide variety of people and are driven to achieve results.
You will be responsible for organising and delivering the efficient day to day running of delivered catering on campus. As a full time role, this post has a working pattern of 37.5hrs but flexibility may be required by mutual agreement and there may be evening/weekend and public holiday working as and when trade dictates.

**Main Duties and Responsibilities**
- To ensure the team execute the food and drink offer to the agreed presentation standards.
- To manage the control of food and drink items ensuring compliance with company policies is always achieved. This will include managing internal functions and events.
- To take control of the catering inbox, responding to internal hospitality requests and inputting into the Kinetics online system.
- Organising daily routes and staffing requirements for the department planning for the week ahead drop offs and pickups.
- Use sound judgement in dealing with customer queries/complaints and take appropriate action for amicable solution(s) to be found.
- Build effective relationships with team members, empowering them to bring forward new ideas to improve the offer and service delivered.
- Decision making with respect to any staff issues, communicate requirements if any minor concerns and escalating more complex issues to the Operations Manager.
- Liaising with the hospitality chef regarding dietary needs, ordering of stock, menus and ticketing.
- Take control of stock, and assist with monthly stocktaking for the department.
- Demonstrate a positive attitude and flexible working approach to meet the demands of the operation.
- Demonstrate a passion for customer service excellence and offer a personalised service that exceeds customer expectation.

**Knowledge and Qualifications**

**Essential**:

A1 Ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
A2 Health and safety awareness in a similar environment is essential.

**Desirable**:

B1 Food safety level 1 and 2.

**Skills**

**Essential**:

C1 Good presentation and professional yet personable and friendly.
C2 A positive and energetic outlook.
C3 Excellent time management skills.
C4 Strong organisational and planning skills.
C5 Strong numeracy and IT skills.
C6 Highly flexible and adaptable with the ability to plan and prioritise your own and others work.
C7 Excellent commercial awareness.
C8 Excellent problem-solving abilities and a real eye for detail.

**Experience**

**Essential**:

E1 Previous experience in a catering/hospitality environment.

**Terms and Conditions**
Salary from £10.90 - £12.00 per hour (based on skills and experience).
This post is full time (37.5 hours per week) and permanent/open-ended but flexibility may be required by mutual agreement, and there may be some weekend and public holiday working at peak periods.

**UoG Commercial Ltd** is a subsidiary company wholly owned by the University of Glasgow and provides catering services as part of the new extended campus at the University.
As our employees are integrally involved in generating and sharing in the business' success, including a share of the profits, we call ourselves
**‘partners**' rather than staff. We want our customers and partners to feel equally valued and appreciated because they are both important to our success. We recognise that the way we conduct ourselves reflects not just on the company, but on the University of Glasgow and so our values are at the heart of the way in which we behave. Put simply we ask our partners to:

**Be friendly and positive**

**Treat everyone with respect**

**Take pride in everything they do**
It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.
We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
The University of Glasgow, charity number SC004401.

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