Programme Co-ordinator

**Company**:Citrus TrainingLtd (part of the Citrus Group)

**Position**: Programme Co-ordinator (Apprenticeships and NVQ’s)

**Reporting to**:Apprenticeship Programme Manager

**Role Objective**:This is an exciting opportunity to join Citrus Training who are the market leader in safety training. With a blue-chip client list, including Balfour Beatty, Kier, Barratt Homes and Anglian Water, courses are delivered nationwide at dedicated training centres and at customer sites.

As a member of the Apprenticeships and Qualifications Team, you will be responsible for co-ordinating the ESFA funded provision programmes from initial enquiry right through to completion. This position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a growing organisation.

Our Apprenticeship and AEB division is growing, and we need to recruit to our existing team to ensure we can support our learners and employer’s needs.

**Key Responsibilities**:

- To respond to incoming enquiries from clients and respond in a timely and professional manner.
- Conduct programme interviews and provide CIAG to learners and employers.
- To conduct funding eligibility checks in line with the ESFA funding rules.
- To ensure all funding documentation is compliant with ESFA funding rules.
- To complete ILR data inputting, including the use of MIAP and PDSATS.
- Assist with learner registrations for their End Point Assessment, NVQ and Functional Skills.
- Administer exam bookings for Functional Skills
- Set-up learners and employer accounts on OneFile.
- Carry out learner and employer reviews and monitor progress of apprentices and their Off the Job hours.
- To provide administrative support to the delivery team and the apprenticeship programme manager as required.

**Equal Opportunities**:It is the responsibility of all Citrus Group employees to promote equal opportunity and recognition of diversity on behalf of the Company throughout the workplace at all times.

**Health & Safety**:All employees will be required to:

- Promote health, safety and welfare throughout the workplace
- Undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures
- Take reasonable care to safeguard their own safety and that of others with whom they work
- Not interfere with, or misuse, anything provided in the interests of health, safety and welfare
- Report, immediately, any defects in equipment, plant or the working environment.

**The Person**:
You will be a key member of an ambitious and successful team, dedicated to upholding excellent customer service levels and have an ambition to provide an outstanding learner journey and a high quality of education to our Apprentices and Adult Education learners.
- **Education**:

- GCSEs in English and Maths - minimum grades A*-C / 4-9 or equivalent (essential)
- Business Administration or IT Qualification Level 3 (essential)
- NVQ Level 3 in Advice and Guidance (desirable)
- Safeguarding / Prevent Training (desirable)
- **Experience**:

- Proven track record of working with ESFA funding rules for apprenticeships (essential)
- Experience of MIS systems such as PICS, Maytas, EBS or OneFile (essential)
- Experience of Ofsted requirements under the EIF (desirable)
- Experience of ESFA audits (desirable)
- Customer service experience within a ‘business to business environment’ (desirable)

**Skills & Attributes (essential)**:

- Excellent IT skills, especially the use of Microsoft Office suite and databases
- Strong eye for detail
- Excellent customer service and people skills
- Self-motivated and able to work on their own initiative
- Good communication skills and an excellent telephone manner
- Strong time management and priorities skills
- Positive, proactive and motivated
- Ability to work flexibly

**Successful applicants will need to undergo an Enhanced DBS check**

**Hours**:40 hours a week Monday - Thursday 08/:30-17:30 Friday 08:00 - 17:00

**Salary**:Subject to experience

**Holiday**:25 days per annum (3 or 4 to be saved for Christmas)

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- ESFA funding: 2 years (required)
- Further Education (FE): 3 years (required)

Work Location: Hybrid remote in Irthlingborough NN9 5FQ

Application deadline: 14/04/2023
Reference ID: APP002
Expected start date: 02/05/2023