Technical Operations Planning Coordinator

2 weeks ago


London, United Kingdom Digital Realty Full time

**Your role**:
The Technical Operations Planning Coordinator (TOPC) oversees, plans, and coordinates all maintenance requests and manages all related processes. The TOPC can act and support in first-line support (gatekeeper, basic support, admin), second-line support (nonrecurring work, managing master data), and third-line support (problem management, root cause analysis). The TOPC supports the Technical Operations Planning Manager (TOPM) with long-term asset management and supplier
- and contract management.
- Prepare, organize and plan all Maintenance Service requests, tasks, and activities in an effective manner.
- End-to-end job handling (open / close) within the agreed OLA’s and SLA’s, and providing reports
- Responsible for supplier management within Planning Technical Operations
- Responsible for the annual maintenance plan in cooperation with Operations and the Technical Operations

Planning Manager (TOPM)
- Coordinate all required maintenance works by maintenance contractors, in line with the maintenance

planning.
- Provides regular updates to the Technical Operations Planning Manager (TOPM) and manages KPI’s and

SLA’s Perform regular meetings with maintenance contractors
- Measure the performance of maintenance contractors
- Prioritising maintenance requests with Service Operations
- Deal with problems and manage resolution by involving necessary resources
- Adhere to the QHSSE Responsibilities Matrix

**What you'll need**:

- Minimum MBO-4-degree level in a technical field or local equivalent.
- 5 years experience as a technician in an (electrical or industrial) critical environment (e.g., full continuous

factory)
- Experience in project planning/scheduling and reporting
- Experience in the data centre sector or telecommunications
- Preferably experience in Asset Management
- 2-4 years’ experience in a maintenance coordination role

**A bit about us**

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet - powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

**What we can offer you



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