IT Infrastructure Support Analyst

4 weeks ago


Bath, United Kingdom Artis Recruitment Full time

**IT Infrastructure Support Analyst** required by market leading, award-winning professional services organisation based in Bath (A short 10-minute walk from Bath Spa Train Station). The IT Infrastructure Support Analyst will be responsiblefor supporting the network and server infrastructure that underpins the operational IT services delivered to the organisation. You will only need to be onsite in Bath 1-2 days a week.

Our client is in the process of undertaking an extensive program of works to renovate, modernise and secure the infrastructure stack that will support the on-going growth and development of the business.

This role is a developmental opportunity; training and coaching will be provided to improve both technical and business skills and a chance to progress your career within the organisation.

**Key Responsibilities**
- Maintenance, troubleshooting, documentation, testing, automation, and improvement of existing systems.
- Perform daily checks and event management using standard monitoring tools
- Carry out system testing after updates and patches have been applied
- Support the IT Service Desk with escalation tickets
- Produce and maintain documentation of systems
- Maintain infrastructure software and tools
- Escalate incidents within the team to senior engineers
- Support the wider team on projects as required

**Background Required**
- A customer focused individual who wants to provide an excellent service experience
- A good understanding of desktop and network infrastructure
- IT related Degree or equivalent is desirable, but not essential

**Technical Background Required (Some or all of the following)**
- Scripting (PowerShell)
- Virtualisation, servers, storage and networking (experience with any vendor is acceptable)
- Virtual Desktop Infrastructure (VDI), e.g. Citrix Virtual Desktops and Applications
- Awareness of Microsoft cloud services (Azure IaaS and M365 suite including SharePoint and Azure AD)
- Endpoint and Mobile Device Management
- A willingness to listen and learn is essential
- Networking (LAN/WAN, switches, Wireless access points)

The excellent role comes with a starting salary of £28,000-30,000 p/a plus an benefits package which includes 25 Days holiday, Life Assurance, Group Personal Pension Plan, Health Care Cash Plan, Childcare Voucher Scheme, Employee Assistance Programme, Cycleto Work Scheme, Referral Bonus Scheme, £50 Birthday Bonus and a Season Ticket Loan (interest free) up to £10,000 to name but a few.



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