Receptionist/ Administrator

To provide receptionist/administrative duties in the DAWN Centre, Colwyn Bay for the Adferiad
Recovery Therapeutic Services, that include CAMFA and CAMFA 14+.

**Main Duties:
**_Service User Work
- **

To ensure that all visitors feel welcome and are greeted appropriately.

To be the first point of contact for potential service users

To provide potential service users with information about services and how to access them

To take referrals from and in respect of service users, whether face to face or on the telephone

To adhere to Adferiad Recovery’s confidentiality policy

**_Administration
- **

Reception and switchboard for all of the DAWN Centre and taking messages for all tenants within
the DAWN Centre.

Cover, when needed, additional calls from the other CAST services in respect of referrals, to
include all our therapeutic services.

Inputting referrals onto the Parabl and CAMFA database as directed and support the
administration team with the counselling clinics, so the CAMFA service is delivered effectively.

Supporting CAST with completing clinics for counsellors within therapeutic service.

Franking post for all tenants of the DAWN Centre.

Visitor monitoring.

Photocopying.

Co-ordinating and taking room bookings for the DAWN Centre.

Supporting the Resource Centre & Engagement Services Manager and in the running of the
building and Reception.

Opening and closing of the DAWN Centre.

Attending meetings as directed by the Resource Centre & Engagement Services Manager.

**Professional**:
To participate in the Adferiad Recovery continuous learning, development and appraisal process

To maintain professional accreditation as appropriate to role

To attend training provided, organised or arranged by Adferiad Recovery

To operate within and observe Adferiad Recovery policies and procedures as amended and

updated.

**Responsibilities:
- **Rights Affirming** - to develop processes which demonstrate Adferiad Recovery’s

commitment to a culture which respects and protects the rights of all, and which promotes

and provides opportunities for equality and diversity in the organisation.
- To have commitment to and demonstrate an undertaking of equality of opportunity and its

relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- To carry out all other tasks commensurate with the role.

**Essential Desirable Method of**
**Assessment**

**Qualifications:
- NVQ Level 2 in Customer

services, or a willingness
to work toward

Application

**Experience:
- Previous experience in a

similar role
- Knowledge of Drug and

Alcohol and/or Mental
Health services
Application /
Interview

**Skills:
- Good communication skills
- Secretarial, clerical and

administrative skills
Application /
Interview

**Knowledge:
- Working knowledge and experience of

Microsoft Office - particularly Word
and Excel
- Awareness of diversity issues
- Welsh language
- Awareness of vulnerable

client groups
Application /
Interview

**Personal**
**Qualities**:

- Motivated
- Enthusiastic
- Good team player
- People person

**Specification calls for particular qualifications or experience, we will consider waiving these requirements**
**if an applicant who could not achieve them because of a disability can demonstrate he/she would be**
**capable of performing well in the job and fulfils the criteria in other respects.