Credit Controller

2 weeks ago


Nuffield Industrial Estate, United Kingdom Real Recruitment Solutions Full time

22 days holiday per annum rising with length of service after five years
- Extra day off for your birthday if you have a satisfactory absence rate
- Death in service x 4 salary
- Long term sickness cover
- Eye care vouchers
- Discount site for restaurants, cinema, retailers etc
- Joint pension contribution scheme via Scottish Widows (4.5% employee contribution & 4.5% employer contribution)
- On-site parking
- 24/7 employee assistance programme
- On-site tea and coffee

SALARY UP TO £25,000

POSITION: CREDIT CONTROLLER BASED IN POOLE

JOB PURPOSE OF THE CREDIT CONTROLLER:
To maximise the recovery of outstanding debt with customers within a reasonable timeframe and to streamline the process to improve recovery rates.

MAIN ACCOUNTABILITIES OF THE CREDIT CONTROLLER:

- Contacting customers to process payments for any outstanding debts and ensure they have a full understanding of the debt recovery process.
- Taking payments from customers and processing through our systems.
- Accurately record, store, input and update information into the relevant IT systems, internal and external.
- Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required.
- Thinking outside of the box to agree suitable payment arrangements for both the customer and the business.
- Overcoming customers objections, tailor approach and actively listen to the customer to enable recovery of funds within reasonable timeframes.
- Using initiative to prioritise workload and balance this alongside customer needs.
- Resolving customer issues by taking ownership and exploring alternative solutions.
- Collaborating with other areas of the business to ensure outstanding debt statements are accurate.
- Work towards individual and team targets.
- Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy.
- Any other adhoc duties.

Must have experience as a Credit Controller

If you are looking for a new position as a Credit Controller this is a great company to work for who are expanding in current times.

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equallyirrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in orderto avoid unlawful or undesirable discrimination.


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