Underwriting Team Leader

1 day ago


Glasgow, United Kingdom Hiscox Full time

job description:
**The Role**
***
**Please note. This is a 12 month FTC**

The Service Delivery Underwriting teams are located in three key hubs, Colchester, York and Glasgow. The team forms part of Hiscox UK’s central operations function and are responsible for the underwriting of volume Professions and Speciality Commercial Broker business. The team encompass e-trade, speciality, new business, existing business and referrals which influence the declinature rate targets for the portfolio using the change cycle.

The Service Delivery Underwriting team work with the regional underwriting teams and speciality to deliver superb service in line with the agreed sales strategy.

As a Team Leader, you will drive the performance of your team to exceed the key measures set of GWP, conversion, retention, cross-sell, referral rate reduction, quotes per day, turnaround times, workflow management, phone service and prospecting.

**What you’ll be doing**
- Supporting the delivery of the UK PSC strategy for our brokers
- Be engaged with the key stakeholders
- Ensuring the delivery of the PSC renewal budget
- Develop your own & the teams system and product knowledge
- Identify and create efficiency gains for Hiscox and for our brokers
- Developing and maintaining close, effective relationships with key stakeholders including back office, BEC, regional underwriters, branch managers and area directors
- Looking for ways to improve the effectiveness of the PSC team, ensuring a culture of first time resolution is prevalent throughout the team
- Leading and coaching your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework
- Supporting and developing team members to ensure strong performers are stretched and appropriate action is taken against underperformance
- Delivering a structured and tailored induction process for new joiners to the team
- Strategic input into the running of the service delivery underwriting team

person specification:
**Our must haves**
- Demonstrable drive, self-motivation and determination to achieve results
- Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus
- Strong influencing, negotiation and leadership skills
- Team player
- Customer obsessed
- Working knowledge of the Acturis system would be an advantage
- Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Hiscox

**Diversity and flexible working at Hiscox**

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

**#LI-LP1



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