Shift Leader

4 weeks ago

Watford, United Kingdom Mitie Full time

**Main Duties**
- Ensures delivery of services in line with contract requirements and Company expectations.
- Ensures compliance with MITIE Catering's Operations Manual and Client policies and procedures by all.
- Creates and maintains a healthy safe and secure environment for all patients.
- Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract
- Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
- Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action
- Ensures that the department achieves and improves on service delivery targets in line with agreed KPIs.
- Manages and develops Patient catering team to ensure an exceptional service is delivered always.
- Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.
- Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
- Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
- Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps
- Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
- Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
- Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
- Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
- Fully responsible for purchases and stock control. Develops processes to ensure all service provisions are captured and billed correctly
- Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential.
- Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday.
- Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.

**What we are looking for**
- Has a strong standard of both literacy and numeracy skills.
- They have knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology.
- Has developed excellent written, verbal communication and negotiation skills to support them in their role.
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders
- Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
- Strong creativity skills with an ability to think beyond their processes & procedures with a passion for driving high standards, within their environment.
- Can effectively plan and manage own workloads, however understands when to ask for support when needed.
- A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
- Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business.
- People Management Skills
- Represents Mitie and the client always in a professional, courteous and confident manner.

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