Apprenticeship Trainer

**Apprenticeship Trainer / Coach - Customer Service & Business Admin**

Our client is looking for a high-quality, engaging, supportive Apprenticeship Trainer in the areas of Customer Service and Business Administration.

**You will need to have**:

- In-depth experience in a customer service environment
- Knowledge of equal opportunities and diversity
- Know how to lead and motivate staff in a customer service environment
- Excellent leadership skills
- Proven negotiation, mentoring, and coaching skills
- Good self-management and time management skills, allowing minimum supervision
- The ability to identify coaching needs and performance assessments, rolling out points of action to address any issues

**Your duties will include, but not be limited to**:

- Be actively involved in and support the recruitment, sign-up, induction and initial assessment of learners
- When necessary, collaborate closely with recruiters to support apprentice interviews
- Conduct timely first visits within 10 working days of induction
- Conduct bi-monthly Progress reviews
- Conduct monthly touch point with learners in form of coaching and or training sessions. This can be group work or 1-2-1s
- 100% completion of progress reviews
- Engage with line managers
- Cancelled sessions must be rearranged however, progress review must still be completed and shared even in the event of cancellation, as a record of milestones covered and tasks to be completed
- Timely completion and issue of Progress Review