Anti-social Behaviour Caseworker

3 weeks ago

Cumbria, United Kingdom Remedi - Restorative Services Full time

Are you empathic and caring?

Do you want a job that makes a positive change to people’s lives?

Do you want to help people be the people they can and want to be?

**If yes, then we’d love to hear from you**

**PROFILE**

This is an exciting opportunity to be involved in a brand-new initiative and the development of a large dedicated team to help reduce Anti-Social Behaviour (ASB) in Cumbria.

The work will involve working closely with another organisation to actively engaging young people causing the harm and helping them to understand and reduce the reports of the associated behaviours using restorative interventions.

While at the same time working with people reporting the harm to help reduce feeling of anxiety and increase feels of safety using restorative principles and practice.

This role will involve:

- Undertaking initial assessment calls to individuals affected by ASB and those responsible to identify need and agree appropriate interventions.
- Completing risk assessments to manage any risk identified.
- Liaising with referring agencies.
- Working with organisations to support individual need.
- Managing a caseload.
- Organising, supervising, providing support and encouragement to enable perpetrator service users to undertake activities to reduce and repair the harm caused by ASB. This could take many forms, such as sporting activities and restorative interventions to help them understand the impoact of previous behaviours and build empathy towards potential victims. Service users will need to be supported to engage safely with these activities and motivated to engage and get as much out of the experience as possible.
- Facilitating restorative communication between victims and offenders via a range of different methods.
- Signposting individuals to agencies to support needs.

**The skills and qualities you will need to do the job well are**:
**Communication**:

- As an ASB caseworker, listening and responding to what is being said so that people feel supported, valued and cared for is an essential part of this role. There is an expectation that your first contact with people may at time be via a telephone call, so being able to engage with people over the phone is also vital. Good communication skills with children and young people is a must as is the ability to communicate in a clear, timely fashion (verbally and in writing) with professionals. Forming and maintaining relationships with local focus hub partners is vital to the success of the work.

**Flexibility
- **Working with people requires a flexible approach to ensure enagement and contacted is at times convenient to them. In return, we don’t expect you to work a rigid 9-5 Monday-Friday working week, you will be expected to manage your diary effectively. Weekend and early evening working will be required to meet the availability and needs of service users.

**Motivation
- **The role is extremely rewarding and can leave you with a high level of pride; to know you have potentially changed someone’s life is hugely rewarding. It is a vital part of the role to work in close partnership with other agencies, attend regular meetings where needed and establish new relationships. It is not the type of job where you are going to be sat at a desk all day with your manager next door. You will have to work from your own initiative and make judgements that consider the needs of the people you are working with, your own workload and the specific contract requirements. Many of the service users we support face a number of challenges and can find it difficult to engage. You will need to provide encouragement and support in order to meet their needs and to motivate them to engage.

**IT Capable
- **We want our team to spend the majority of their time working with people however, there is a responsibility to record information accurately and promptly. As a result, it is essential that you are proficient in using:

- Electronic calendar
- Word
- Excel
- Microsoft TEAMS/Zoom

Recording the work you deliver is vital in showcasing the amazing work you will be doing. Each of the two organisations will have a bespoke case management system and you will be fully trained in the one relevant to your work during your extensive induction period.

**Safety-** We want you to work safely in all aspects of your role. This will mean following our own internal policies and procedures and will require you to consider safety in relation to the following aspects:

- Safeguarding
- Lone Working
- General Data Protection Regulation
- Confidentiality
- Reparative Activity Risk Assessments

**WHAT TO EXPECT**:The role is based across Cumbria and expenses are covered for travel, but you will need access to your own vehicle.

We strive to create balance between working from home and working collaboratively with colleagues however, there is an expectation that most of the role will be out in the community working with service users. This may involve physical activities and de

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