Facilities Management Coordinator

3 weeks ago

Glasgow, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Contract**:Permanent

**Hours**:40 hours per week

**Salary**:£21,900 - £22,500

**Location**: Irwin Mitchell, 150 St Vincent Street, Glasgow, Lanarkshire, Scotland, G2 5LQ

**Account particulars**
- Client - Irwin Mitchell
- Service - Facilities
- Service Type - TFM
- Site (s) - Glasgow

**The Irwin Mitchell account**

Mitie are supporting Irwin Mitchell across the UK, delivering full workplace services to over 12 sites.

**Job purpose**

The Office / Facilities Assistant will be responsible for providing a high quality facilities service to Irwin Mitchell in the following areas: Document solutions (post, paperlite scanning, reprographics), porterage services, office service centre management (stationery stock control and ordering, paper replenishment). Meeting room bookings (internal & client) and moves and changes and archiving support.

You will be proactive and always work with an awareness of Health & Safety best practice to provide an excellent customer experience. You will, as required, support the Irwin Mitchell Office & Facilities Manager on all facilities services related elements of their role.

**Proud to represent our business***

They must be proud to represent dedicated accounts in the Technical Services business unit at Mitie.

**Key Responsibilities**

**ENGAGE**
- Build and sustain trusting, collaborative relationships and alliances.
- Establish and maintain good working relationships with the client.
- Enhance the delivery operation and client relationships on a day to day basis.
- Ongoing communications with the team Support and manage the effective performance of people and develop them to meet the contract requirements.
- Support of the Facilities Manager in the execution of strategies for developing and enhancing relationships with clients.

**THRIVE**
- Welcome and act on feedback.

**INSPIRE**
- Be proactive in the identification and resolution of problems.

**DELIVER**
- Document services (Post) - Receipt, sorting, distributing & accounting of all incoming mail & parcels. Regularly collect post/DX/parcels etc. from floors and account for all such items
- Managing meeting room booking requests. Delivering hospitality requests to meetings as and when required
- Document services (reprographics) - Collect, process & delivery within SLA of all copy, print, finishing and scanning requests according to priority. Provide a high quality low error service which encourages the use of this service and engage with the business effectively in proactively seeking work
- Office service centre management (stationery) - Maintain an agreed level of stationery & copy paper in all OSC's and replenish from stock as required. Refill MFD's with paper to ensure all paper trays are full. Ensure all such areas are tidied throughout the day
- Porterage services - move furniture and other items as required around the office, change meeting room furniture layouts as required
- Ad hoc requests - Assist the site OM with any facilities requests
- Ensure you adhere to Health and Safety guidelines and make sure all near misses and accidents are reported.
- Ensure all compliance is adhered to with all relevant H&S and environmental legislation.
- Confidentiality is critical. Ensure compliance with the Solicitors Regulation Authority (SRA) Code of Conduct at all times.

**INNOVATE**
- Embrace values, and implement diverse perspectives and ideas.
- Maintain good working practices to enhance asset value and promote a positive image of both the Client and Mitie.
- Contribute to business wide initiatives to develop the account thinking and plans

**DRIVE**
- Create and maintain an environment that provides Mitie with desired services and experiences

Please note that this list is not exhaustive and individuals may be required from time-to-time to complete additional duties in line with their knowledge, skills and capabilities.

**Knowledge skills & experience**

**What we are looking for**:
**Skills**:

- Positive attitude and willingness to learn new procedures
- Good organisational skills
- Ability to communicate at all levels
- Strong client care / service skills
- Attention to detail and Proactive
- Good IT skills, including knowledge of a range of software packages
- Ability to follow policy and procedure
- Effective communicator, both orally and in writing

Experience and Qualifications
- Working in a similar customer facing environment.
- Experienced in a customer service/partnering environment; highly customer-focused.
- Proven capability in developing support services to quality standards within a demanding bu

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