Customer Assistant

2 weeks ago

Cambridge, United Kingdom Marks & Spencer Full time

**Operations Assistant**
**Contract Type: Permanent**
**Contracted Hours: 37.5**
**Unsocial: Yes**

**Work Pattern**:
**Week 1**
**Mon Tue Wed Fri Sat - 03:30-11:30**
**Week 2**
**Sun 06:00 - 14:00 Mon Wed Thurs Fri 03:30- 11:30**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

CAMBRIDGE, CAMBRIDGESHIRE, ENGLAND;
Cambridge Beehive SF

  • Customer Service Representative

    1 week ago

    Cambridge, United Kingdom Harold Homes Customer Care Full time

    **About us** We are professional, agile, and our goal is to Provide excellent customer service. Our work environment includes: - Modern office setting - Work-from-home days **Responsibilities**: - Provide customer service support in a timely and professional manner. - Assist customers with product selection and troubleshooting. - Resolve customer...

  • Customer Assistant

    1 month ago

    Cambridge, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cambridge Vue Cambridge is an 8 screen cinema located in The Grafton shopping centre on East Road. We are just a ten minute walk from the historic town centre, and close to Christ Church Cambridge. The site is...

  • Customer Assistant

    3 weeks ago

    Cambridge, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cambridge Vue Cambridge is an 8 screen cinema located in The Grafton shopping centre on East Road. We are just a ten minute walk from the historic town centre, and close to Christ Church Cambridge. The site is...

  • Customer Assistant

    1 day ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Cambridge **All the details** **Work Pattern**: Saturday 12:15-22:00 Sunday 12:30-20:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    2 months ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Cambridge **All the details** **Working Pattern** **Week 1** **Mon, Tue, Wed, Thurs, Sat 04.30-13.00** **Week 2** **Sun, Tues, Wed, Thurs, Fri 04.30-13.00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Cambridge **All the details** **Work Pattern**: Saturday 0400 - 1300 **This position contains an Unsociable Premium Pay which is £12.00 plus £3.00 Premium Pay. This pay rate is between the hours of 10pm and 6am.** **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    1 week ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Beehive **All the details** **Working Pattern**: **Tuesday 1830 - 2230** **Wednesday 1830 - 2230** **Friday 1830 - 2230** **Saturday 1830 - 2230** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Beehive **All the details** **Working Pattern**: **Tuesday **06:00 - 10:00 **Wednesday **06:00 - 10:00 **Thursday** 06:00 - 10:00 **Friday** 06:00 - 10:00 **Saturday **06:00 - 10:00 **£10.90 p/h increasing to £12 p/h on April 1st 2024.** **Purpose** To deliver a great shopping experience for our customers,...

  • Customer Assistant

    4 weeks ago

    Cambridge, United Kingdom Lidl Full time

    10 to 40 hours Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another...

  • Customer Assistant

    3 weeks ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Beehive **All the details** **Working Pattern** Week 1 Wed - 0330-1130 Thur - 0330-1130 Fri - 0330-1130 Sat - 0330-1130 Week 2 Sun - 0600-1400 Wed - 0330-1130 Thur - 0330-1130 Fri - 0330-1130 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Cambridge **All the details** **Working Pattern**: **Sunday 11.00 - 15.00** **Wednesday 11.00 - 15.00** **Thursday 14.00 - 18.00** **Saturday 14.00 - 18.00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Beehive **All the details** **Work Pattern**: Sunday 1100-1700 Monday 1300-1800 Tuesday 1300-1800 Wednesday 1300-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    7 days ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Cambridge **All the details** **Work Pattern** Sun 08:00-18:00 Wed 08:00-18:00 Thur 08:00-18:00 Fri 11:15-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    4 weeks ago

    Cambridge, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **This is a Fixed Term position with an end date of 28th September 2024** **Work Pattern** Sun - 06:00-10:00 Fri - 05:00-09:00 Sat - 05:00-09:00 **A £3P/H supplement will be applied for hours worked between 22:00PM and 06:00AM.** **All interviews must take place face to face in the Hiring...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom Marks & Spencer Full time

    **Womenswear Customer Assistant** **Contract Type: Permanent** **Contracted Hours: 16** **Work Pattern: - ** **Thursday 1100-2000** **Saturday 1100-2000** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom Marks & Spencer Full time

    **Customer Assistant Menswear** **Contract Type: Permanent** **Contracted Hours; 16** **Work Pattern: - ** **Sunday 1500-1900** **Tuesday 0600-1000** **Thursday 0600-1000** **Friday 0600-1000** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom Marks & Spencer Full time

    **Customer Assistant Lingerie** **Contract Type: Permanet** **Contracted Hours: 16** **Work Pattern: - ** **Sunday 1500-1900** **Monday 0600-1000** **Wednesday 0600-1000** **Thursday 0600-1000** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    3 weeks ago

    Cambridge, United Kingdom Marks & Spencer Full time

    **Customer Assistant Foods** **Hourly Rate: 310.20 rising to £10.90 in April** **Contract Type: Permanent** **Contracted Hours: 12** **Work Pattern: - ** **Thursday 18:30-22:30** **Friday 18:30-22:30** **Saturday 18:30-22:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom Marks & Spencer Full time

    **Customer Assistant Foods - Ambient** **Contract Type: Permanent** **Contracted Hours: 23** **Work Pattern: - ** **Tue and Wed 18:30-22:30** **Thu 14:30 - 22:30** **Saturday 14:30 - 22:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through...

  • Customer Assistant

    2 weeks ago

    Cambridge, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods Coldchain** **Contract Type: Permanent** **Contracted Hours: 28.25** **Work Pattern: - ** **Sunday 11:00-19:00** **Monday 07:00-15:00** **Tuesday 07:00-15:00** **Wednesday 11:00-17:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...