Head of IT Services
4 weeks ago
**HEAD OF IT SERVICES**
**HYBRID WORKING WITH OFFICE ATTENDANCE REQUIRED AS AND WHEN**
**JOB PURPOSE**
The organisation is undergoing a digital transformation, which includes the adoption of a new Target Operating Model (TOM) for Information and Technology. We are therefore seeking an interim Head of IT Services for a period of 6 months, to support the ExecutiveDirector of Digital Transformation by managing the teams responsible for Infrastructure, Security, End User Computing and Service Management whilst the new TOM is embedded.
**MAIN DUTIES AND RESPONSIBILITIES**
1. Lead and manage the enabling IT services to the University, including direct management of service management, end user services, infrastructure, and security teams, ensuring services and products are delivered to agreed service levels.
2. Make a significant contribution to the development of the University strategy for digital, information and technology, by identifying and delivering new capabilities and solutions to enhance IT services to students, staff and other key stakeholders.
3. Provide visibility and transparency of IT service performance through the provision of measures and metrics that relate to business outputs and outcomes
4. Ensure the development and maintenance of the IT service catalogue and knowledge library on behalf of the University, through effective delegation and liaison with product owners and groups, architecture and governance leaders, and other senior stakeholders.
5. Define and manage service level agreements for all relevant internal and externally provided IT functions and provide visibility and transparency of IT service performance through the provision of measures and metrics that relate to business outputs andoutcomes.
**PERSON SPECIFICATION/SELECTION CRITERIA**
**EXPERIENCE**
Extensive demonstrable leadership
Skills and experience in building and managing successful, high-performing individuals and teams.
Experience in leading the successful implementation and adoption of ITIL aligned Service
Management within a Service Delivery operation
Experience of working with external suppliers, managing large scale contracts and performance management
**SKILLS/ABILITIES**
Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), service-oriented architecture (SOA),
APIs, open data, microservices, event-driven IT and predictive analytics.
Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management.
Experience of technology procurement processes, IT vendor management and strategic partnership development including contract management
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