Occ Supervisor

Role type- Police Staff- Contract Type- Fixed Term Contract- Department- N/A- Location- Stuart Ross House- Is this a Politically Restricted role?- No- Grade/scale- E- Salary
- £28,530 - £33,348
- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- This/These post(s) attract allowances- Shift Allowance- Shift percentage- Other- Shift Pattern- Copy of 4 on 4 off Full Time - 37 Hrs - 8 wks.xls - 42KB
Converted File Copy of 4 on 4 off Full Time - 37 Hrs - 8 wks.pdf - 53KB
- Hours per week- 37- Closing date
- 09/08/2023, 12:00
- Job description**OCC Supervisor**

**Stuart Ross House, Warwick**

**Fixed Term Contract (12 months)**

**Full Time**

**_ Salary (£28,530 - £33,348)_**

**The closing date for this post is 12 noon on Wednesday 9th August**

**Those currently eligible on the redeployment register will be given prior consideration.**

The main purpose of the role is to supervise staff and the overall performance of the Operations and Communications Centre to ensure that a high quality of daily operational service is delivered to members of the public, police officers and partner agencies across Warwickshire Police.

**Main Responsibilities**:
To ensure performance, operational, resource and process management of incidents is delivered and monitored, in a timely manner and in line with service delivery standards.

To ensure the effective management of incidents to include prioritisation of deployment based upon assessment of threat, risk, harm and vulnerability (including co-ordination of spontaneous activities).

To support the analysis and interpretation of performance data and identify recommendations for continual improvement of service.

To deliver and monitor operational quality assurance, deal with escalations as required and dealing with internal/external complaints relating to service delivery whilst ensuring compliance with national policies and guidelines and the Force service standards.

To supervise staff and ‘real time’ contact demand and ensure sufficient staffing levels to meet service demand as required by internal and external customers.

To provide operational support to the OCC Inspector as required in relation to management of major and critical incidents.

To be responsible for people management activities, including absence, staffing levels, recruitment, performance reviews and conducting staff investigations.

To maintain up-to-date knowledge of IT systems, security of information and working practices.

To conduct employee communication briefings, encourage team working, share best practice and develop level of competence of OCC staff through tutoring and coaching.

To manage small projects.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

**Knowledge**:
5 GCSE’s at Grade A-C or equivalent, including English Language and Maths.

NVQ Level 3 Supervisory qualification or equivalent

**Desirable**

Knowledge of National Contact Management Principles and Guidelines, National Standards of Incident Recording and Incident Deployment Principles.

**Experience**:
Proven experience of managing staff in a supervisory capacity within a contact centre / emergency service environment.

Experience of mentoring, tutoring and/or coaching staff.

**Desirable**

Management of small projects.

**Key Skills**:
Ability to analyse and interpret performance reports, supported by IT Systems.

Proven ability to work to strict deadlines, managing a variable and diverse workload.

Proven ability to communicate verbally and in writing with a wide range of people, including conducting employee briefings.

Ability to analyse, review and present information in various formats.

Ability to work on own initiative and as part of a team.

Coaching and Facilitation Skills.

Objective thinking, good investigation, problem solving and decision making skills.

Proficient in use of IT systems including Microsoft Office.

**Special Conditions**

Shift working over a 24/7 period including night working

Dealing with disturbing/unpleasant situations

DSE Assessor Trained

Fire Co-ordinator and First Aid at Work duties

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

**Job Profile or Other Relevant Document**
- 13053.doc - 1207KB
Converted File 13053.pdf - 157KB