Customer Service Assistant

2 months ago


Brampton, United Kingdom SAFE-door Industries Ltd Full time

SAFE-door Industries Limited is a special purpose door manufacturer based in Brampton, Cumbria. The company manufactures doors for temperature control and sound control markets. A position has arisen for a Customer Service Assistant due to an expansion of the business.

Reporting to the Sales and Service Office Manager the post holder would be responsible for the day to day tasks within the Sales and Service office.

This would include:

- Dealing with customer requests for service call-outs including the scheduling of mobile service engineers
- Administering the service and sales process from incoming request to completion via field service managing software
- Liaising with the engineers and ensuring that they are provided with details of site visits prior to attending the site
- Organising the booking of hotels for the engineers when staying away from home
- Liaising with other support staff to ensure that all necessary equipment is hired/off hired from site
- Maintaining the training records of the site staff and organising the necessary refresher/training courses as and when required
- Maintaining the vehicle logs and booking the necessary MOT/Service/Repairs

Skills required:

- Previous experience in customer services/service role desirable
- Must be able to communicate appropriately and effectively with clarity both verbally and in writing
- Ability to work with accuracy and with an attention to detail
- Strong phone and verbal communication skills
- Problem solving skills; gathering and analysing information; working independently with little supervision
- Experience with Microsoft office programs

The rate of pay is dependent upon experience.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: From £11.00 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:

Ability to commute/relocate:

- Brampton, CA8 1SW: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: JD230001



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